Service requests

Service requests are also known as Problem Management Records (PMRs). Several methods exist to submit diagnostic information to IBM® Software Technical Support.

To open a service request, or to exchange information with technical support, view the IBM Software Support Exchanging information with Technical Support page (http://www.ibm.com/software/support/exchangeinfo.html). Service requests can also be submitted directly by using the Service requests (PMRs) tool (http://www.ibm.com/support/entry/portal/Open_service_request) or one of the other supported methods that are detailed on the exchanging information page.