Troubleshooting Google G Suite Activity Reports

To resolve issues with the Google G Suite Activity Reports DSM, use the troubleshooting and support information. Errors can be found by using the protocol testing tools in the QRadar® Log Source Management app.

General troubleshooting

The following steps apply to all user input. The general troubleshooting procedure contains the first steps to follow for any errors with the Google G Suite Activity Reports REST API protocol. Many of the errors related to the Google G Suite Activity Reports REST API protocol can be solved with these basic steps.

  1. Check for any spelling mistakes or unnecessary characters in the User Account field.
  2. Reenter all fields.
  3. Create a service account credential file and enter it into the Service Account Credentials field.

For more information, see: