QRadar on Cloud work items that require a support ticket

IBM® Security professionals manage your IBM QRadar® on Cloud infrastructure. Providing as much information as possible can help IBM to better help you.

The following table describes the work items that require a support ticket.

Table 1. QRadar on Cloud work items
Work item Description Information that you need to provide
Authentication   Contact support for any authentication issues.
Backup Configuration backup occurs nightly. The specific time to take the backup if it is scheduled outside of the normal backup time.
Restore Restore a daily backup. The date of the backup to restore, from the last week.
System settings System settings are used to configure settings for databases, authentication, Consoles, and more. Which setting and value you want to change. For more information about system settings, see the IBM QRadar SIEM Administration Guide.
Creating and editing user roles User roles define the permissions that users have access to. The name of the user role to create and the permissions you want to assign to it. For more information about the available permissions, see Creating a user role.
Deleting user accounts The user account defines the unique username that is used to log in to IBM QRadar, and specifies which user role, security profile, and tenant assignments the user is assigned to. For more information about user accounts, see User management.