Creating an authorized service token

Before you can configure the IBM® QRadar® Use Case Manager app, you must create an authorized service token.

About this task

IBM QRadar on Cloud administrators can learn how to add and manage authorized service token by reading Authorized service tokens. If you're a QRadar on Cloud customer, contact Customer Support to create an authorized service token for you.


  1. On the QRadar Console, click Admin > Authorized Services.
  2. In the Authorized Service Management page, click Add.
  3. Add the relevant information in the following fields:
    1. In the Authorized Service Label field, type a name for this authorized service. The name can be up to 255 characters in length.
    2. From the Security Profile list, select the security profile that you want to assign to this authorized service. The security profile determines the networks and log sources that this service can access on the QRadar Console.
    3. From the User Role list, select the Admin user role.
      Tip: If you're using QRadar Use Case Manager on IBM QRadar on Cloud, you must use a SaaS Admin token, and assign the Security Administrator role to your administrative users.
    4. In the Expiry Settings section, type or select a date that you want this service to expire. If an expiry date is not necessary, switch expiry toggle Off.
    5. Click Save.
      Copy the authorized service token to a text editor for secure storage. The token cannot be made visible after you close the dialog.
  4. Copy the token string into the Authorized Service Token field in the Settings page of QRadar Use Case Manager and click Submit.
  5. On the Admin page, click Deploy Changes so that the new token works with the app.

What to do next

Assigning user permissions for QRadar Use Case Manager