Requesting a log bundle for your QRadar on Cloud instance

Log bundles are a group of compressed logs, which contain details specific to your IBM® QRadar® deployment. This information includes hostnames, IP addresses, and email addresses. You can also include application logs from all applications on your QRadar Console in your log bundle.

About this task

Use the QRadar on Cloud Self Serve app to request log bundles for your QRadar on Cloud instance. If requested by Customer Support, you can include log bundles in your support tickets. Only one log bundle request can be made at a time.

Procedure

  1. In the Log Bundles window, click Request New Log Bundle.
  2. Optional: To include application extension logs in the log bundle, select the Include App Logs checkbox.
  3. Click Submit.

Results

A new row in the Log Bundles table is created, and the status of the log bundle changes from PROCESSING to COMPLETED.