Collecting files to send to IBM Support

Use the Collect Support Files option to quickly capture the WinCollect logs and send them to IBM® Support to help troubleshoot any issues you experience.


  1. Click the Settings icon, then click Collect Support Files.
  2. Click Collect and compress files to create a compressed (.zip) file in the logs directory, inside the default installation directory.
    When the operation is successfully completed, a notification with the path and the name of the file is displayed.