Upgrading the app

To take advantage of new capabilities, defect fixes, and updated workflows, upgrade to new versions of the IBM QRadar Data Synchronization app. Use the Extensions Management tool in IBM® QRadar® to upgrade your app, or use the IBM QRadar Hub app to upgrade. You must be an administrator to upgrade to new versions of the app.

Before you begin

  • You must have an IBM ID to access the App Exchange.
  • Before upgrading the QRadar Data Synchronization app to version 3.2.2, ensure that QRadar is upgraded to version 7.5.0 Update Package 13 or later. Once QRadar is updated, proceed with the QRadar Data Synchronization App 3.2.2 upgrade.

About this task

When you upgrade the IBM QRadar Data Synchronization app on your main site and destination site, you can upgrade in any order.

Procedure

  1. Choose one of the following methods to download your app:
    • If the IBM QRadar Hub app is configured on QRadar, use the following instructions to install the IBM QRadar Data Synchronization app: IBM QRadar Hub app (https://www.ibm.com/support/knowledgecenter/SS42VS_latest/com.ibm.apps.doc/c_qradar_adm_assist_app.html).
    • If the IBM QRadar Hub app is not configured, download the IBM QRadar Data Synchronization app archive from the IBM Security App Exchange (https://apps.xforce.ibmcloud.com/) onto your local computer. You must have an IBM ID to access the App Exchange.
  2. If you downloaded the app from the App Exchange, complete the following steps:
    1. On the primary QRadar Console, click Admin > Extensions Management.
    2. In the Extension Management window, click Add and then Browse to the app archive that you want to upload to the console.
    3. Select the Install immediately checkbox and click Add.
    4. Click Install.
      Important: You might have to wait several minutes before your app is installed.
  3. To upgrade the app on the destination site repeat step 2.
    Note: To preview the contents of an app, select it from the list of extensions, and click More Details. Expand the folders to view the individual content items in each group.