Installing the QRadar Data Synchronization app

Use the IBM® QRadar® Hub app to install the Data Synchronization app archive on your QRadar computer. If the IBM QRadar Hub app is not configured, download the Data Synchronization app archive from the IBM Security App Exchange (https://apps.xforce.ibmcloud.com/) onto your local computer. You must have an IBM ID to access the App Exchange.

Before you begin

Before you install the app, ensure that both sites meet the minimum memory (RAM) requirements, 200 MB of free memory from the application pool of memory. If the QRadar Data Synchronization fails to install, then your application pool does not have enough free memory to run the app. Consider adding an App Host to your QRadar deployment. For more information about required memory, see Apps and Resource Limitation (https://ibm.com®/support/pages/qradar-apps-and-memory-resource-limitation).

QRadar uses an App Host, which is a managed host, that is dedicated to running apps. App Hosts provide extra storage, memory, and CPU resources for your apps without impacting the processing capacity of your QRadar Console. For more information, see App Hosts.

Ensure that the following prerequisites are met:
  • All hosts are added to both the main and destination site.
  • The main site must be connected through the network to the destination site and the destination site must be connected through the network to the main site.

Procedure

  1. Choose one of the following methods to download your Data Synchronization app:
    • If the IBM QRadar Hub app is configured on QRadar, use the following instructions to install the Data Synchronization app: IBM QRadar Hub app (https://www.ibm.com/support/knowledgecenter/SS42VS_SHR/com.ibm.apps.doc/t_qradar_adm_assistant_download.html).
    • If the IBM QRadar Hub app is not configured, download the Data Synchronization app archive from the IBM Security App Exchange (https://apps.xforce.ibmcloud.com/) onto your local computer. You must have an IBM ID to access the App Exchange.
  2. If you downloaded the app from the App Exchange, complete the following steps:
    1. On the main QRadar console, click Admin > Extensions Management.
    2. In the Extension Management window, click Add and then Browse to the app archive that you want to upload to the console.
    3. Select the Install immediately checkbox and click Add.
    4. Click Install.
      Important: You might have to wait several minutes before your app is installed.
  3. To install the app on the destination site repeat step 2.
    Note: To preview the contents of an app, select it from the list of extensions, and click More Details. Expand the folders to view the individual content items in each group.

Results

If the app installed successfully, you see it listed as 'Installed' on the Extensions Management page of the Admin tab. If the app didn't install correctly, see QRadar apps troubleshooting.

What to do next

When the installation is complete, clear your browser cache and refresh the browser window before you use the app.