Collecting data with the IBM Support Assistant

You can use the IBM® Support Assistant to collect your data.

Before you begin

Before you collect data with the IBM Support Assistant, you must install the data collection add-on.

1. In the IBM Support Assistant, on the Home panel, click Analyze Problem.
2. On the Collect Data tab, click the Select Collectors tab.
3. Click the icon to expand the category list. Select an option based on your requirement.
4. Click the Add button located on the right side of the Select Collectors panel to add a job to the Collector Queue panel.
5. In the Collector Queue panel, click the job that you just added, then click the Collect All button.
6. In the User Input window, enter the root directory of Product Master.
7. Click the OK to collect your data.
8. In the Collector Queue panel click the job that you created, then click the View Details button to view the status of the job.
9. Optional: In the User Input window regarding feedback, you can provide feedback to the IBM Support Assistant team by clicking the Yes button.
10. In the User Input window regarding FTP logs, select an option, then click the OK button.
11. Retrieve the location of the data collector results from the bottom of the Current Status panel.

Results

Send the data collector results to IBM Software Support. For information about collecting data and contacting IBM Software Support, see Contacting IBM Support.