Troubleshooting the OpenID Connect (OIDC) single sign-on (SSO) issues

Use the following topic to resolve common issues with the OIDC SSO.

CWPCM0070E: A generic exception occurred when populating context

Symptoms
Following error message is displayed.
Exception:The roleCache Cache is not alive (STATUS_SHUTDOWN)
Resolving the problem
Using PuTTY, run the following command as a sudo user.
sudo sh -c 'echo 1 > /proc/sys/vm/drop_caches'
sudo sync; sudo sh -c 'echo 1 > /proc/sys/vm/drop_caches'

Error 203: SRVE0295E

Symptoms
While accessing the Admin UI, following error message is displayed.
Error reported: 203 error
Resolving the problem
  1. Open the common.properties file located at the $TOP/etc/default.
  2. Set the value of the enable_referer_check property to false.
  3. Restart the application and ensure that all the services are running.

SECJ0129E: Authorization failed for user

Symptoms
Following error message is displayed.
Authorization failed, Not granted any of the required roles
Resolving the problem
Check security role to user/group mapping for the IBM Product Master application. For more information, see Configure security role mapping section.