IBM Product Master 14.0

Operating Systems: AIX, Linux, and Windows (Workbench only)

Troubleshooting general issues

Use the following topics to help resolve the common issues in Product Master.

During installation, no error in the Test Connection option on the Database Configuration window
I have never received this error before. Why am I getting this error and how can I fix it?
Workflow events are not working properly
You need to stop and restart Product Master when workflow events do not seem to be working.
Items stuck in the merge workflow step
We have recently seen a pattern where items stay in the "Merge" step for an extended time. How can we check whether any of these items are stuck or whether it is waiting for a split item entry to join before moving to the next step? If items are stuck, how can we move them to the next step and how can we find the root cause?
Appsvr (WebSphere® Application Server) process stops responding when started or stopped
When global security is enabled in WebSphere® Application Server but admin_security=false is specified in the env_settings.ini file, you are prompted with a dialog box to provide the WebSphere Application Server administrative user name and password.
Error processing xml queue while saving
Whenever I save a particular item (or category) in the user interface or try to use it in a job, I get XML parser errors; other data objects are fine. Why am I getting this error and how can I correct it?
Errors while running create_schema.sh script
I am trying to install the product with DB2® database. When I run create_schema.sh, I get SQL0552N and/or SQL0403W errors. Why am I getting these errors and how can I prevent them?
Error occurred in XML processing error
I have never received this error before. Why am I getting these errors and how can I fix them?
CWPAP0127E: The Java API object reference is inaccessible due to deletion or similar operation
Why am I getting the CWPAP0127E: The Java API object reference is inaccessible due to deletion or similar operation exception and how do I fix it?
Cannot end Appsvr (WebSphere® Application Server) process
When global security is enabled in WebSphere Application Server and admin_security=true is set in the env_settings.ini file, if an incorrect WebSphere Application Server administrator user name or password is specified in the env_settings.ini file or in the command line, the command to stop the appsvr process will fail.
Invalid special character strings
In general, you should avoid all uses of HTML special character strings.
Importing hierarchy content for hierarchies with categories that have a relationship attribute set not supported
I have never received this error before. Why am I getting this error and how can I fix it?
Date fields in the Mass Transactions screen not displaying proper values
I have never received this error before. Why am I getting this error and how can I fix it?
Cannot access items or categories due to lock busy messages
Encountering slave or stale locks actually does not impact performance, but rather prevent proper access to objects.
No such file or directory warning when using the CCD_CLASSPATH environment variable to compile Java classes
When using CCD_CLASSPATH environment variable to compile Java classes for Product Master warnings about .jar files not found are displayed.
Restrictions with multi-domain entities and translation
In Product Master versions 10.1 and earlier, Product Master assumed the default products, catalog, entities to be items, and hierarchy, entities to be categories. The multi domain feature removes this restriction and allows the product entity to be a user-defined domain entity specified on the product catalog and hierarchy as well.
Some docstore files do not show up in the file system
An export job re-creates a few output files in a docstore folder, which has been mounted to the file system. While I see some of the files copied from the docstore into the file system with the correct time stamp, the rest of the files do not show up.

Parent topic: Troubleshooting issues