Content Management troubleshooting checklist

Use the content management troubleshooting checklist to resolve common integration issues with IBM® Product Master.

This is a list of possible resolutions that can help you to identify the source of the problem that is causing your content management integration issues.
Availability of server-side computer
Issue - The server-side computer is unavailable.
Resolution -
  • Ensure that the application server, server1, and icmrm, the resource manager hosted on server1 are running. You can run the serverStatus.sh script to check whether the application server is running.
  • To check whether the resource manager is up and running, go to the WebSphere® Application Server Admin console and click Enterprise applications > Installed Applications and check if icmrm is running.
  • Check that the DB2® database is running. You can run the db2start command at the command line to check the status of the database.
  • Run the RMIBridge.sh script.
Availability of client-side compute
Issue - The client-side computer is unavailable.
Resolution -
  • Ensure that the application server, Server1, is running.
  • Confirm that “test connection “ is working for the particular connection by running the Admin.sh script.
  • Check whether there are more than one instances. of VeniceBridge.sh running. If so, kill all instances and restart VeniceBridge.sh.
  • Ensure that all values in the content_management_system_config.xml are correct.
  • Check that the subject user ID and password work with various options that are displayed when you run the following command:
    <CI home/bin>./run_sample.sh commandline.SSOAdminTool
    For example, you can check whether the user ID and password are valid by choosing option 3. This option tests for connectivity, validity of user ID and password, and ensures that the subject created has the necessary credentials.
Visibility of referenced data
Issue - Referenced data is not displayed in the references tab when searching the content management system.
Resolution - Ensure that the value of the enable_content_reference_check property is set to true in the $TOP\etc\default\common.properties file.