Could not load error after login

Why am I getting this error and how can I fix it?

Symptoms

I migrated to a newer version or fix pack of the product. After I log in to the application using my web browser, I get a "Could not load" error.

Causes

The migration process of the IBM® Product Master includes deploying the ccd.war file. This file contains the source code and determines which code will be ran when a user performs certain action. The ccd.war of the older version of the product becomes unreachable and can lead to issues if Internet Explorer cache still contains reference to previous ccd.war file. The user can get errors similar to the following logging in:

Web page error details:

User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; .NET CLR 1.1.4322; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729; InfoPath.1; MS-RTC LM 8)Timestamp: Sat, 6 Oct 2012 04:59:15 UTC



Message: Could not load 'dijit.MenuItem'; last tried '../dijit/MenuItem.js'

Line: 16 

Char: 6218 

Code: 0  

URI: https://Product_Center_URL/js/dojo_toolkit/release/dojo/dojo/dojo.js

         

Message: Could not load 'ibm.ccd.util.PIMDojoFixes'; last tried '../ibm/ccd/util/PIMDojoFixes.js'

Line: 16 

Char: 6218 

Code: 0  

URI: https://Product_Center_URL/js/dojo_toolkit/release/dojo/dojo/dojo.js

         

Message: Could not load class 'dijit.MenuBar'. Did you spell the name correctly and use a full path, like 'dijit.form.Button'?

Line: 16 

Char: 69269

Code: 0  

URI: https://Product_Center_URL/js/dojo_toolkit/release/dojo/dojo/mdmdojo-main.js

Resolving the problem

Clear the cache.

Internet Explorer

Click Tools > Internet Options > General tab, browse to Browsing History section and click Delete. On the next screen, click Delete again to clear the cache.

Note: When clearing the Internet Explorer cache, make sure that the browser does not retain any data. For example, if Preserve Favorites website data option is checked in Internet Explorer, then JavaScript and CSS files can be preserved in the browser cache leading to unreachable file references from previous product level (before applying a patch). Ensure this is not checked before clearing the cache.