Collecting support information

If you cannot find a solution for your problem in the documentation, gather the support information from the cluster with MustGather and submit a IBM Support ticket. To collect the support information, do the following steps:

  1. Go to the directory where you want to store the support output that MustGather collects.

  2. Run the following command:

oc adm must-gather --image=quay.io/opencloudio/must-gather:4.5.1 -- gather -n ibm-common-services,kube-system,management-monitoring,management-                   infrastructure-management,management-operations,management-security-services,openshift-operators,openshift-marketplace

The collected data is compressed into a cloudpak-must-gather-<date>.tar.gz file and stored in the following location:

./must-gather.local.<rand>/quay-io-opencloudio-must-gather-sha256-<rand>
  1. Attach the .tar.gz output file that contains the support information when you want to submit the support ticket.

Support ticket details

When you open a ticket for support, follow the directions from the IBM Support. As you gather information to open a ticket for support, include the following required information:

  • Title
  • Product version
  • Platform (Linux® on Power® (ppc64le), Linux®, or Linux® on IBM Z® and LinuxONE)
  • Virtualization platform (VMWARE, Azure, AWS, IBM Cloud)
  • High Availability HA
  • Problem area
  • Severity
  • Detailed error description
  • The MustGather cloudpak-must-gather- .tar.gz package that you obtain by collecting support information