Statistics

The Statistics analyze the data and give a summary of the process. The activities that are shown in the Statistics depend on the filter settings in the Model tab.

See the following sections to learn more about the Statistics tab:

Process overview

In the Process overview section you can see the overview of the performance and case lead time.

Performance

In the Performance part, you can view the following information:

Case count
The number of cases in the current process.

Arrival rate
The number of cases per day.

Case lead time

Case lead time is the throughput time of a case. The following table describes the information you can view in the in the Case lead time part:

Case lead time
Average The sum of total amount of time taken by each case from start to finish divided by number of cases.
Median Median value of all the case lead times.
Minimum Minimum amount of time taken by a case to complete a process.
Maximum Maximum amount of time taken by a case to complete a process.
Standard deviation Standard deviation shows that how much the case lead times are varied or deviated from the average case lead time.

Custom metrics statistics

Custom metrics statistics include the following detail per the data type:

  • Boolean

    The statistics include the details of the distribution of True and False in percentages.

  • Numeric

    The statistics include the details of minimum, maximum, median, mean, standard deviation and sum of the values of the custom metric.

  • Date

    The statistics include the minimum date and maximum date along with the time.

  • String

    The statistics include the frequency of cases that gives the string values in the custom metric result.

Critical overview

In the Critical overview section you can have an insight into the critical activities and critical resources based on Performance or KPI. The section consist of following parts:

  • Critical activities The activities with high frequency, displayed along with average service and wait time.

  • Critical resources The resources with the highest frequency involved with critical activities, displayed along with the number of instances that are performed by the resource.

Timespan view options

The Timespan allows you to choose a period to focus your analysis on. This value applies to the Case duration and count, Activity overview, and Resource overview sections.

Use the Reset timespan button to refresh the dates.

Case duration and count

This line graph indicates the following data:

  • Case count Number of cases that are running on the selected date.

  • Case duration: Average/median remaining lead time of cases that are running on the selected date.

Activity overview

The chart gives an overview of activity duration and count, activity waiting queue, and activity load for the selected activity.

Activity duration and count

This line graph indicates the following data:

  • Activity count Number of activities running in the selected date.

  • Activity duration Average/median remaining service time, based on the cases running on the activity in the selected date.

If a single event is considered, the Activity duration line decreases from the start to the end of the activity, as it represents the remaining service time.

Activity waiting queue

This line graph indicates the following data:

  • Activity waiting time Average/median remaining waiting time, based on the cases waiting for the activity in the selected date.

  • Activities in queue Number of cases that are waiting for the activity in the selected date.

Activity load

In the Activity load chart you can see every resource that works on the selected activity from the Displaying activity drop-down.

The dots on the chart show the exact time within a given timespan in which a resource performed a specific activity. The color of the dots varies according to the number of activity instances.

The chart shows two values:

  • Total activity instances
    Total activity instances carried out by the resource at a specific timestamp.

  • Activity instances
    Total instances of the selected activity performed by the resource at the selected timestamp.

Resource overview

The Resource overview dashboard displays the workload of every resource.

To see a chart with all the activities performed by the resource, select a resource from the Displaying resource dropdown.

The dots on the chart show the exact time within a given timespan when a resource performed a specific activity. The color of the dots varies according to the number of activity instances.

The chart shows two values:

  • Total resource instances
    Total instances of the specific activity (activity to which you are pointing to) performed by all the resources.

  • Resource instances
    Total instances of the specific activity performed by the selected resource.