IBM Task Mining

IBM Task Mining application is an on-screen activity analytics tool. It records, analyzes, and generates insights about the user interactions on your system desktop and help you input the data into IBM Process Mining. Some of the important insights that you get from IBM Task Mining are as follows:

• Productivity: IBM Task Mining helps you measure the time taken by the users to complete each event in a process. It captures the idle time or time delays because of the context switches or rework that shows the process inefficiencies in the manual activities. IBM Task Mining also provides you the cost estimation and comparison of your current process and the automated process based on the productive time of the user interactions.

• Working Patterns: IBM Task Mining helps you discover the patterns of performing an event and the most efficient ways to complete the event by identifying deviations and inefficiencies. It identifies the root causes of inefficiencies and take actions that helps you set up the most efficient patterns as the best practice for the employees.

• Automation: IBM Task Mining identifies and simulates the working patterns to be automated based on the process complexity and benefits. The simulation analyses the performance and cost benefits of automation while combining the business data and user interaction data to provide insights on business process automation.