Checking the conformance of KPIs

Key Performance Indicators (KPIs) in IBM Process Mining provide a quantifiable measure of process performance in a specified period. By default, Prescriptive Process Mining analyzes the process performance in terms of two KPIs, process duration and process cost. In addition to these default KPIs, you can also add custom KPIs to the process analysis and investigation. For more information about custom KPIs and how to create them, see Custom metrics.

When you generate an investigative report with Prescriptive Process Mining, both the default KPIs and custom KPIs in the project are listed in the report with observed performance values and benchmark values. You can set these benchmark values according to your business requirements, and compare them to the observed values to find the deviation from the expected process behavior. To set the KPI benchmark value, click the edit (pen) icon in the benchmark tile.

Prescriptive Process Mining also provides you with key comparison insights in which the current observed values are compared against the benchmarks and the previous observed values.

Additionally, to provide you with more information about the KPI deviations, Prescriptive Process Mining identifies the three most non-conformant activities or other contextual factors that affect the KPIs and provides information about their nonconformance.

This information includes the root cause analysis of performance deviations, which also covers the major process factors that caused the deviation. On the Recommended actions tab in the investigative report, Prescriptive Process Mining provides you with a set of recommendations that can help you improve the process.

To learn more about how to gain insights about non-conformant activities in the process, see Analyzing root causes.

To learn more about the recommended actions and how to deploy them, see Exploring recommended actions.

To learn more about estimating the benefits of reducing the non-conformant activities in processes, see Assessing the benefits.