Example: Creating and configuring a project for Jira Ticketing

Creating a project by importing and mapping the event log

Use the following steps to import and map the event log:

1. Log in to IBM Process Mining.

2. Click the Create a process-mining project tile.

3. In the Specify the details step, enter Jira Ticketing in the Name field.

4. You can create a new organization for your project or choose an existing organization:

   • If you want to create a new organization, enter Jira Ticketing in the Organization name field after selecting the Create new organization tab.
   • If you want to use an existing organization, select the organization from the dropdown in the Choose an existing organization tab.

5. Click Next.

6. In the Upload the data Source step, import the event log by uploading support_ticketing_full.zip.

7. Click Next.

8. In the Map your data step, map the data to relevant headings using the following table:

   Data field	Model headings	Required
   case	Process ID(1)	Yes
   activity	Activity	Yes
   startTime	Start time	Yes
   user	Resource	No
   Issue_type	Text	No
   request_type	Text	No
   priority	Text	No
   assignee	Text	No
   security	Text	No
   country	Text	No
   project	Text	No
   M/A	Text	No
   role	Role	No

9. Click Next.

10. In the Configure the time format step, IBM Process Mining detects the time format automatically. For this example, select yyyy-MM-dd HH:mm:ss.SSS, then click Next.

11. In the Custom configuration step, if you have any Mandatory fields, select them in the dropdown. For this example, leave it empty.

12. Click Create process to view the process model (see `Figure 1').

    

    Figure 1

Configuring level of details

You can use several configurations in the process-mining project to change the level of detail of your visualized process. For this example, you can configure the following details:

• Adjusting Model detail
• Configuring the Automation attributes

Configuring business metrics

In this example, the available business metrics are input that you receive from the customer to set up the KPI thresholds and input costs.

Under the Business metrics menu in the Manage tab, complete the following steps:

1. Click Resource costs to define the hourly cost of resources. For this example, set the cost of a manual resource to 20 Euros.

You must use the precise cost data to make the analysis more realistic. For more information, refer to the Resource costs topic.

2. Click Activity working time to define the time that a resource is spending on an activity. For this example, set the activity working time to 10 minutes.

If you do not have the specific input from the customer, you can select Default. For more information, refer to the Resource costs topic.

3. Click Activity costs to define the cost that is associated with each execution of an activity. For this example, set the cost of each execution of automated activities to One Euro. For more information refer to the Activity costs topic.