You can use this guide to gather information that is needed and relevant to the problem before you open a case with IBM® Support.
Collecting support information
If you cannot find a solution for your problem in the documentation, complete the following steps to gather the support information from the cluster with MustGather and submit a Support ticket.
Navigate to the directory where you want to store the support output that is collected by MustGather.
Run the following command:
oc adm must-gather --image=quay.io/opencloudio/must-gather:4.5.1 -- gather -n ibm-common-services,kube-system,management-monitoring,management- infrastructure-management,management-operations,management-security-services,openshift-operators,openshift-marketplace
The collected data is compressed into a:
cloudpak-must-gather-<date>.tar.gz
Output file and stored in:
./must-gather.local.<rand>/quay-io-opencloudio-must-gather-sha256-<rand>
Attach the .tar.gz
output file that contains the support information when you submit the support case on the IBM Support Portal Opens in a new tab.
Support ticket details
When you open a ticket for support, follow the directions from the IBM Support. As you gather information to open a ticket for support, include the following required information:
- Title
- Product version
- Platform (Linux® on Power® (ppc64le), Linux®, or Linux® on IBM Z® and LinuxONE)
- Virtualization platform (VMWARE, Azure, AWS, IBM Cloud)
- High Availability HA
- Problem area
- Severity
- Detailed error description
- The MustGather cloudpak-must-gather-
.tar.gz package that you obtain by collecting support information