Resolving a hardware problem

Learn how to identify the service action that is needed to resolve a hardware problem.

Procedure

  1. If you have not already done so, manually boot the system.
  2. Go to Identifying a service action by using FQPSPxxxxxxx events and system event logs. Then, continue with the next step.
  3. Was a service action identified?
    If Then
    Yes: Continue with the next step.
    No: Go to Collecting diagnostic data. Then, go to Contacting IBM service and support. This ends the procedure.
  4. Did the service action fix the problem?
    If Then
    Yes: This ends the procedure.
    No: Go to Collecting diagnostic data. Then, go to Contacting IBM service and support. This ends the procedure.