Troubleshooting problems in accessing the ASMI

Troubleshoot common problems associated with setting up access to the Advanced System Management Interface (ASMI).

The following table contains information about common problems that might occur while you are trying to access the ASMI through a Web browser. The table also provides common resolutions to those problems.
Table 1. Troubleshooting problems when trying to access the ASMI through a Web browser
Problem Resolution
After you enter the server's IP address in the Web browser, you receive a security alert. Usually this means that your PC or notebook does not accept the server as a secure site. To resolve this problem, complete the following steps:
  1. In the Client Authentication window, select the certificate you want to use when connecting and click OK.
  2. If you receive the error that this page cannot be found, your PC or notebook does not trust the server as a secure site. If you have a firewall on your PC or notebook, modify the firewall settings to trust the server's IP address. Then, type the IP address in the Address field of your PC's or notebook's Web browser.
  3. On the Security Alert window, click Yes.
After you enter the server's IP address in the Web browser, the browser displays an error message stating that it cannot find the IP address that you entered.
  1. Ensure that you entered https://<IP address of server> in the Address field of your Web browser.
  2. Ensure that you entered the correct IP address for the server. See Table 1 for a list of IP addresses for the server.
  3. Add a routing entry to the PC or notebook so that the PC or notebook can locate the server on the network. For example, if you are using a PC installed with Windows, open a command line prompt and type route add <server IP address> mask 255.255.255.0 <PC or Notebook IP address> metric 1.
You are using Microsoft Internet Explorer 7.0 running on Windows XP, you have correctly cabled the PC or notebook to the server, and you cannot access the ASMI. Usually this means that the Use TLS 1.0 option in Microsoft Internet Explorer is enabled. To connect to the ASMI, this option must be disabled. To resolve this problem, complete the following steps:
  1. From the Tools menu in Microsoft Internet Explorer, select Internet Options.
  2. From the Internet Options window, click the Advanced tab.
  3. Clear the Use TLS 1.0 check box (in the Security category) and click OK.
You are locked out of the ASMI after you enter the default user ID and password either incorrectly or more than five times. Reset the default password and network settings to the default settings using one of the following methods:
  • Request a new login password from your authorized service provider.
  • Use the service processor reset toggle switches to reset the default password and network settings. This task requires removing the service processor card from the server. For more information, contact your next level of support.
Parent topic: Managing the Advanced System Management Interface


Last updated: Tue, September 18, 2018