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Management console machine code problems

The support organization uses the pesh command to look at the management console internal machine code to determine how to fix a machine code problem. Only a service representative or support representative can access this feature.

Parent topic: Detecting problems

Launching an xterm shell

You may need to launch an xterm shell to perform directed support from the support center. This may be required if the support center needs to analyze a system dump in order to better understand machine code operations at the time of a failure. To launch an xterm shell, perform the following:
  1. Open a terminal by right-clicking the background and selecting Terminals > rshterm.
  2. Type the pesh command followed by the serial number of the management console and press Enter.
  3. You will be prompted for a password, which you must obtain from your next level of support.

Additional information: Viewing the management console logs.


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Last updated: Thu, September 25, 2014