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POWER7 information
Use the information in this section, along with the unit reference code (URC) obtained from the ipr error log, to determine which maintenance analysis procedures (MAPs) to use.
| URC | Description text | Service action | Failing items |
|---|---|---|---|
| 102E | Out of alternate sectors for disk storage | Exchange the failing items in the Failing Items list one at a time. If the problem is not resolved, perform MAP 3351. | Disk drive |
| 3002 | Addressed device failed to respond to selection | Exchange the failing items in the Failing Items list one at a time. If the problem is not resolved, perform MAP 3351. | Disk drive |
| 3010 | Disk device returned wrong response to IOA | Exchange the failing items in the Failing Items list one at a time. If the problem is not resolved, perform MAP 3351. | Disk drive |
| 3020 | Storage subsystem configuration error IOA detected a SAS fabric configuration error |
Perform MAP 3350 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 3029 | A device replacement has occurred | No action required. | |
| 3100 | Device bus error | A SAS fabric error occurred. Perform MAP 3350. | |
| 3109 | IOA timed out a device command | Perform MAP 3350. | |
| 3400 | Device, I/O Adapter, Any device on I/O bus, Signal cables | Exchange the failing items in the Failing Items list one at a time. | Device, I/O Adapter, Any device on I/O signal cables |
| 4010 | Incorrect connection between cascaded expanders | Perform MAP 3342 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 4020 | Connections exceed IOA design limits | Perform MAP 3343 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 4030 | Incorrect multipath connection | Perform MAP 3344 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 4040 | Incomplete multipath connection between IOA and enclosure | Perform MAP 3344 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 4041 | Incomplete multipath connection between enclosure and device | Perform MAP 3346 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 4050 | Enclosure does not support a required multipath function | Perform MAP 3348 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 4060 | Multipath redundancy level got worse | Perform MAP 3353 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 4061 | Multipath redundancy level got better | No action required. | |
| 4080 | IOA exceeded maximum operating temperature | Perform MAP 3495 for a PCIe2 or a PCIe3 controller. | |
| 4085 | Service required | Perform MAP 3490. | |
| 4100 | Hard device bus fabric error | Perform MAP 3352. | |
| 4101 | Soft device bus fabric error | Perform MAP 3352. | |
| 4102 | Device bus fabric performance degradation | Perform MAP 3490. | |
| 4110 | Unsupported enclosure function | Perform MAP 3345. | |
| 4120 | SAS cable VPD cannot be read | Perform MAP 3461 for a PCIe2 or a PCIe3 controller. | |
| 4121 | Configuration error, required cable is missing | Perform MAP 3461. | |
| 4123 | Configuration error, invalid cable vital product data | Perform MAP 3461. | |
| 7001 | IOA sector reassignment successful | If three 7001 messages have occurred for the same disk drive location, then exchange the failing items in the Failing Items list one at a time. If the problem is not resolved, perform MAP 3351. | Disk drive |
8008 |
Permanent cache battery pack failure Impending cache battery pack failure |
Perform MAP 3300. | Cache battery pack |
8009 |
Permanent cache battery pack failure Impending cache battery pack failure |
Perform MAP 3300. | Cache battery pack |
| 8150 | Permanent IOA failure | Exchange the failing items in the Failing Items list one at a time. | I/O adapter |
| PCI bus error | If two errors have occurred for the same I/O adapter in 24 hours, exchange the failing items in the Failing Items list one at a time. | Any device on I/O signal cables | |
| 8151 | IOA microcode error | Update adapter microcode. See Updating the controller microcode. If the problem is not resolved, exchange the failing items in the Failing Items list one at a time. | I/O adapter |
| 8157 | IOA error requiring IOA reset to recover | If two 8157 messages have occurred for the same I/O adapter location, exchange the failing items in the Failing Items list one at a time. | I/O adapter |
| 9000 | IOA reserved area data check | Perform MAP 3390 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9001 | IOA reserved area invalid data pattern | Perform MAP 3337 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9002 | IOA reserved area LRC error | Perform MAP 3390 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9008 | IOA does not support functions expected by devices | Perform MAP 3330 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9020 | Array missing two or more devices with only one device present | Perform MAP 3311 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9021 | Array missing two or more devices with two or more devices present | Perform MAP 3311 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9022 | Exposed array is missing a required device | Perform MAP 3311 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9023 | Array members not at required physical locations | Perform MAP 3312 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9024 | Array not functional due to present hardware configuration | Perform MAP 3390. | |
| 9025 | Disk unit is not supported at its physical location | Perform MAP 3310. | |
| 9026 | Array not functional due to present hardware configuration | Perform MAP 3390. | |
| 9027 | Array is missing a device and parity is out of sync | Perform MAP 3313 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9028 | Maximum number of arrays already exist | Perform MAP 3390 for a PCI-X or PCIe controller or <MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9029 | Incorrect hardware configuration change has been detected | Perform MAP 3390 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9030 | Array no longer protected due to missing or failed disk unit | Perform MAP 3310 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9031 | Array protection temporarily suspended, protection resuming | Perform MAP 3310 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9032 | Array exposed but still protected | Perform MAP 3310 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9040 | Array protection temporarily suspended, protection resuming | No action required. The array is synching. Wait until the synch is complete. | |
| 9041 | Array protection temporarily suspended | Background array parity checking detected and errors corrected. Perform MAP 3390 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9042 | Corrupt array parity detected on specified device | Perform MAP 3390 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9054 | IOA resources not available due to previous problems | Perform MAP 3321 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9060 | One or more disk pairs are missing from an array | Perform MAP 3311 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9061 | One or more disks are missing from an array | Perform MAP 3311 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9062 | One or more disks are missing from an array | Perform MAP 3311 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9063 | Maximum number of functional arrays has been exceeded | Perform MAP 3390 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9074 | Multiple controllers are not capable of similar functions or of controlling the same set of devices | Perform MAP 3341 for a PCIe2 or a PCIe3 controller. | |
| 9075 | Incomplete multipath connection between IOA and remote IOA | Perform MAP 3349 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9081 | IOA detected device error | Exchange the failing items in the Failing Items list one at a time. | Disk drive, I/O adapter |
| 9082 | IOA detected device error | Exchange the failing items in the Failing Items list one at a time. | Disk drive I/O adapter signal cables backplane any device on I/O signal cables |
| 9090 | Disk unit has been modified after the last known status | Perform MAP 3333 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9091 | Incorrect hardware configuration change has been detected | Perform MAP 3333 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| 9092 | Disk unit requires initialization before use | Perform MAP 3334 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| FF3D | Soft IOA error recovered by the IOA Soft PCI bus error recovered by the IOA |
If 10 FF3D messages have occurred for the same I/O Adapter physical location within a week, then exchange the failing items in the Failing Items list one at a time. | I/O adapter |
| FFF3 | Disk media format bad | Perform MAP 3335 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. | |
| FFF4 | Disk device problem Command to logical unit failed Device microcode is corrupt Data transfer overlength error Data transfer underlength error |
Exchange the failing items in the Failing Items list one at a time. If the problem is not resolved, perform MAP 3351. | Disk drive |
| FFF6 | Failure prediction threshold exceeded | Exchange the failing items in the Failing Items list one at a time. If the problem is not resolved, perform MAP 3351. | Disk drive |
| Device hardware error recovered by the device
Device hardware error recovered by the IOA |
No action required. | ||
| FFF7 | Media error recovered by IOA rewrite procedures
Media error recovered by device rewrite procedures |
No action required. | |
| FFF9 | Soft media error. Sector reassignment recommended
Device sector reassign successful |
No action required. | |
| FFFA | Undefined device response recovered by the IOA | If 10 FFFA messages have occurred for the same disk drive location in a one-week time period, then exchange the failing items in the Failing Items list one at a time. If the problem is not resolved, perform MAP 3351. | Disk drive |
| FFFB | SCSI bus was reset | No action required. | |
| FFFE | Soft device bus error recovered by the IOA | If 10 statistical FFFE messages have occurred for the same disk drive location in a one-week time period, perform MAP 3350 for a PCI-X or PCIe controller or MAP 3450 for a PCIe2 or a PCIe3 controller. |
