Subscribe to this informationIBM i online problem analysis and resolution
Problem analysis and resolution (PAR) manages system errors and gives the customer maximum system availability, effective problem analysis, and a set of software tools for analyzing, repairing, and reporting problems.
If your system is managed by a Hardware Management Console (HMC), use the Manage Serviceable Events task on the HMC.
- Displays and prompts the customer and service representative through problem analysis
- Provides problem analysis for the hardware and software parts of the devices to perform problem analysis
- Contains a problem log, which contains system problem descriptions and the status of each problem
- Contains the Service Support Facility, which reports the problems to the service and support system.
Online PAR manages system errors and gives the customer maximum system availability, effective problem analysis, and a set of software tools for analyzing, repairing, and reporting problems. It runs concurrently with other customer programs; therefore any part of the system that is not usable by the customer is also unavailable for a problem analysis task. The customer should be aware of this when deciding to run Online PAR.
Another part of PAR is the IBM® i problem management functions. This provides automated problem analysis, automated problem logging and tracking, automated problem reporting, and problem correction. It quickly and accurately manages problems occurring on the system. For more information on the automated problem management functions, see Service attributes (DSPSRVA or CHGSRVA) commands.
System failures fall into two groups: System-detected and customer-detected.
