POWER6 information

Problem log

The problem log contains descriptions for all messages with problem analysis routines.

The system operator and other authorized persons use the problem log to manage the problem records that are made by Online PAR. Functions that the problem log provides include the following:

Display problem records or print problem records
Define a new problem
Analyze an existing problem
Report a problem
Add notes to a problem record
Recover from a problem
Verify that a problem has been corrected
Mark a problem as corrected
Delete one or more problem records
Query problem analysis status from a remote site

The customer has access to problem log functions in one of the following ways:

Type the WRKPRB (Work with Problems) command and press Enter.
On the Main Menu, select the Problem handling option. Then, on the Problem Handling display, select the Work with problems option.

The WRKPRB command has search parameters available to control the range of problems that is displayed. Pressing F4 displays the search parameters. One of these parameters is SRVID, which is the problem management report (PMR) number the remote support system returned when it reported the problem. Some other examples of search parameters are time range, type of failing hardware, and resource name of failing hardware.

Each entry in the problem list that WRKPRB displays contains a unique, ten-digit problem identification (ID). This ID appears on all displays for a specific problem and in the PMR for the problem in the remote support system. The problem list has a field that you can use to specify the problem ID that you want to go to directly.

Send feedback | Rate this page

Last updated: Wed, September 28, 2016