Use this MAP to get a service request number (SRN) if the customer or a previous MAP provided none.
Use this MAP to get a service request number (SRN) if the customer or a previous MAP provided none. If you are unable to power the system on, refer to the Power isolation procedures.
Visually check the server for obvious problems such as unplugged power cables or external devices that are powered off.
Are the AIX online diagnostics installed?
Run online diagnostics in concurrent mode when the customer does not let you power-off the system unit. To run online diagnostics in service mode, go to substep5. If the system unit is already running in the service mode and you want to run online diagnostics, proceed to the question at the bottom of this MAP step. Otherwise, continue with 1 through 4 in the following procedure.
Press the Enter key.
| System Response | Action |
|---|---|
| Previous Diagnostic Results. Do you want to review the previously displayed error? | You have a pending item in the error log for which there is
no corresponding Log Repair Action. To see this error, select YES at
the prompt. Information from the error log is displayed in order of last event first. Record the error code, the FRU names and the location code of the FRUs. Go to Step 0020-15. |
| The RESOURCE SELECTION menu or the ADVANCED DIAGNOSTIC SELECTION menu is displayed (screen number 801006). | Go to Step 0020-8. |
| The system halted while testing a resource. | Record SRN 110-xxxx, where xxxx is the first four digits of the menu number displayed in the upper-right corner of the diagnostic menu. Go to Step 0020-15. |
| The MISSING RESOURCE menu is displayed or the letter M is displayed alongside a resource in the resource list. | If the MISSING RESOURCE menu is displayed, follow the displayed
instructions until either the ADVANCED DIAGNOSTIC SELECTION menu or
an SRN is displayed. If an M is displayed in front
of a resource (indicating that it is missing) select that resource
then choose the Commit (F7 key). Note:
If the ADVANCED DIAGNOSTIC SELECTION menu is displayed, go to Step 0020-11. If an 8-digit error code is displayed, record it and go to Start of Call. If an SRN is displayed, record it, and go to Step 0020-15. |
| The message The system will now continue the boot process is displayed continuously on the system unit's console. | Go to Step 0020-4. |
| The message Processing supplemental diagnostic diskette media is displayed continuously on the system unit's console. | Call your service support. |
| The diagnostics begin testing a resource. Note: If the option Problem
Determination was selected from the DIAGNOSTIC MODE SELECTION
menu, and if a recent error has been logged in the error log, the
diagnostics automatically begin testing the resource.
|
Follow the displayed instructions. If the No Trouble Found screen is displayed, press Enter. If another resource is tested, repeat this step. If the ADVANCED DIAGNOSTIC SELECTION menu is displayed, go to Step 0020-11. If an SRN is displayed, record it, and go to Step 0020-15. If an 8-digit error code is displayed, go to Start of Call. |
| The system did not respond to selecting the advanced diagnostics option. | Go to Step 0020-13. |
| A system unit with a beeper did not beep while booting. | Record SRN 111-947 and then go to Step 0020-15 |
| The system unit emits a continuous sound from the beeper. | Record SRN 111-947 and then go to Step 0020-15. |
| An SRN or an eight-digit error code is displayed. | Record the error code, the FRU names, and the location code
for the FRUs. If a SRN is displayed, go to Step
0020-15. If an 8-digit error code is displayed, go to Start of Call. |
| The system stopped with a 3-digit or 4-digit code displayed in the operator panel display. | Record SRN 101-xxx (where xxx is the rightmost three digits of the displayed code). Go to Step 0020-15. |
| An 888 message is displayed in the operator
panel display. Note: The 888 may or may not be flashing.
|
Go to MAP 0070: 888 sequence in operator panel display. |
Find the response in the following table, or follow the directions on the test results screen.
| Diagnostic Response | Action |
|---|---|
| An SRN or an eight-digit error code is displayed on the screen. | Record the error code, the FRU names, and the location code for the FRUs. If an SRN is displayed, go to Step 0020-15. If an 8-digit error code is displayed, go to the information center, and perform a search on the error code to obtain the name and location of the failing FRU. Perform the listed action. |
| The TESTING COMPLETE menu and the No trouble was found message are displayed, and you have not tested all of the resources. | Press Enter and continue testing other resources. |
| The TESTING COMPLETE menu and the No trouble was found message are displayed, and you have tested all of the resources. | Go to Step 0020-14. |
| The system halted while testing a resource. | Record SRN 110-xxxx, where xxxx is the first
three or four digits of the menu number displayed in the upper-right
corner of the diagnostic menu screen. Go to Step 0020-15. |
| When running the Online Diagnostics, an installed device does not appear in the test list. | Ensure that the diagnostic support for the device was installed.
The display configuration service aid can be used to determine whether
diagnostic support is installed for the device. Record SRN 110-101. Go to Step 0020-15. Note: Supplemental
diskettes may be required if service aids are run from standalone
diagnostics.
|
| The IBM® ARTIC960 Quad T1/E1 adapter diagnostics display a message indicating that the interface board (PMC) is either not installed or is malfunctioning. | Install a PMC board if not already installed. When running
online diagnostics on any of the IBM ARTIC960
family of adapters and the message indicates that the PMC is not installed,
but it is installed, do the following:
|
| The symptom was not found in the table. | Return to the Start of Call. |
The following step analyzes a console display problem.
Find your type of console display in the following table. Follow the instructions given in the Action column.
| Type of Console Display | Action |
|---|---|
| TTY-type terminal | Be sure the TTY terminal attributes are set correctly. See
"Running the Diagnostic Programs from a TTY Terminal" in AIX fast-path isolation
procedure. If you did not find a problem with the attributes, go to the documentation for this type of TTY terminal, and continue problem determination. If you do not find the problem, record SRN 111-259, then go the Step 0020-15. |
| Graphics display | Go to the documentation for this type of graphics display, and continue problem determination. If you do not find the problem, record SRN 111-82c, then go to Step 0020-15. |
| HMC (Hardware Management Console) | Go to the HMC service procedures in Troubleshooting the HMC. If HMC tests find no problem, there may be a problem with the communication between the HMC and the managed system. If the HMC communicates with the managed system through a network interface, verify whether the network interface is functional. If the HMC communicates with the managed system through the HMC interface, check the cable between the HMC and the managed system. If it is not causing the problem, suspect a configuration problem of the HMC communications setup. |
There is a problem with the keyboard.
Find the type of keyboard you are using in the following table. Follow the instructions given in the Action column.
| Keyboard Type | Action |
|---|---|
| Type 101 keyboard (U.S.). Identify by the size of the Enter key. The Enter key is in only one horizontal row of keys. | Record SRN 111-736, then go to Step 0020-15. |
| Type 102 keyboard (W.T.). Identify by the size of the Enter key. The Enter key extends into two horizontal rows. | Record SRN 111-922; then go to Step 0020-15. |
| Kanji-type keyboard. (Identify by the Japanese characters.) | Record SRN 111-923; then go to Step 0020-15. |
| TTY terminal keyboard | Go to the documentation for this type of TTY terminal and continue problem determination. |
| HMC (Hardware Management Console) | Go to the HMC service procedures in Troubleshooting the HMC. If HMC tests find no problem, there may be a problem with the communication between the HMC and the managed system. If the HMC communicates with the managed system through a network interface, verify whether the network interface is functional. If the HMC communicates with the managed system through the HMC interface, check the cable between the HMC and the managed system. If it is not causing the problem, suspect a configuration problem of the HMC communications setup. |
The diagnostics did not detect a problem.
If the problem is related to either the system unit or the I/O expansion box, refer to the service documentation for that unit.
If the problem is related to an external resource, use the problem determination procedures, if available, for that resource.
If a problem occurs when running online diagnostics but not when running the stand-alone diagnostics, suspect a software problem.
Check for the presence of supplemental diagnostic material, such as diskettes or documentation.
This is possibly a problem with software or intermittent hardware. If you think that you have an intermittent hardware problem, go to MAP 0040: Intermittent problem isolation.
Take the following actions:
If a group has multiple SRNs, it does not matter which SRN is handled first.
Look up the AIX IPL progress codes for definitions of configuration program indicators. They are normally 0xxx or 2xxx.
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