This symbolic FRU helps determine the preferred method
of updating server firmware or Licensed Internal Code.
Note: In this procedure, server firmware is synonymous with Licensed
Internal Code.
- Check the level of the firmware on
which the server is running. For information about checking firmware
levels, see "Viewing existing firmware (Licensed Internal Code) levels"
in the operations information or service information
that applies to your server.
Note: For information on the latest available
firmware levels, see Fix Central at http://www.ibm.com/eserver/support/fixes/.
Is
the server firmware at the latest available level?
- No: Continue with the next step.
- Yes: This ends the procedure.
- Is this the first time you are trying to update the server firmware
while working on this problem?
- No: Choose from the following options:
- If you are a customer, contact your next level of support.
- If you are a service provider, use a USB flash drive to update
the server firmware. Refer to "Using a USB flash drive to update the
server firmware" in the service information for the server. If a USB
flash drive is not available, go to symbolic FRU SVCPROC to update the server firmware by
replacing the service processor. This ends the procedure.
- Yes: Continue with the next step.
- Is the system managed by an HMC?
- No: Go to step
5.
- Yes: Continue with the next step.
- Refer to one of the following procedures in the service information
for the system unit:
- Is the operating system running
or is Integrated Virtualization Manager (IVM) available?
- No: Continue with the next step.
- Yes: Go to step
8.
- Attempt to perform a system IPL from the side of the service processor
from which you are currently booting, and start the operating system
or IVM.
Note: For information about how to see from which side of
the service processor you are booting, and to find out how to switch
to the other side if necessary, see "Working with the temporary and
permanent side of the service processor" in the service information
for the server.
Were you successful?
- No: Continue with the next step.
- Yes: Go to step
8.
- Attempt to boot the system from the other side of the service
processor, and start the operating system or IVM. Were you successful?
- No: Choose from the following options:
- If you are a customer, contact your next level of support.
- If you are a service provider, use a USB flash drive to update
the server firmware. Refer to "Using a USB flash drive to update the
server firmware on a unit that is not responding" in the service information
for the server. If a USB flash drive is not available, go to symbolic
FRU SVCPROC to update the server
firmware by replacing the service processor. This ends the procedure.
- Yes: Go to step
8.
- Use the following table to determine
the action to take.
| Type of partition on which you are working |
Action |
|---|
| Integrated Virtualization Manager (IVM) managed system |
Update the server firmware using procedures found in the system
service information. Refer to "Getting fixes for the Virtual I/O Server." |
| AIX® |
Update the server firmware using procedures found in the system
service information. Refer to "Getting server firmware fixes through AIX or Linux without an HMC." |
| IBM i operating
system |
Update the server firmware using procedures found in the system
service information. Refer to "Getting server firmware fixes through
the IBM i operating
system." |
| Linux |
Update the server firmware using procedures found in the system
service information. Refer to "Getting server firmware fixes through AIX or Linux without an HMC." |
If you are still unable to update the server firmware, contact
your next level of support.
Attention: Be aware that a newer level of server firmware
might already have been downloaded before this problem occurred or
when the problem was reported.
This ends the procedure.
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