Learn about virtual control panel (VCP) authentication errors and solutions.
| Error message | Solution |
|---|---|
| The current access password entered is not valid. Please enter the valid access password. | This message typically means that the access password that you entered in the Service Device Sign-on window is not the same as the password that you entered in the Specify Access Password window while using the configuration wizard. Ensure that the Caps Lock key is not active, and then reenter the access password using the password that you assigned. Passwords are case sensitive. |
| The PC service tools device password and the service tools device password do not match. Either the service tools device ID <name> is already in use or the passwords must be reset on this PC and the server. | This message indicates that the Service Tools Device ID password might be incorrect. If this is the case, then the Service Tools Device ID password stored on the PC no longer matches the value stored on the server. The password assigned to the Service Device ID while using the configuration wizard on the PC must match the password assigned to the service device ID on server. If you used the QCONSOLE device ID, then both the PC and server must have the password set to QCONSOLE. Each time that you authenticate successfully, this password is encrypted again to a new value and stored on both sides of the connection. In rare situations, this password does not synchronize, so you need to reset the value back to the original default values on both the PC and the server. For instructions, see Resynchronize the PC's and the server's service tools device ID passwords. |