Using File Transfer Protocol to send service information

You can use File Transfer Protocol (FTP) to send your service information to service and support. FTP is an alternative way to offload large data files associated with problems that occur on your system.

1. In the navigation area, open Service Applications.
2. Select Service Agent.
3. Select Transmit Service Information.
4. In the Transmit Service Information window, click the FTP tab.
5. Select Enable FTP offload of service information.
6. Specify the information about the FTP server to which you want to send the service information.
7. If your network includes a firewall, select Enable firewall configuration settings, and specify the information about the firewall to enable you to use FTP to offload service information.