Using the problem log

Use this procedure to find and analyze a problem log entry that relates to the problem reported.

1. On the command line, enter the Work with Problems command:

   WRKPRB

   Note: Use F4 to change the WRKPRB parameters to select and sort on specific problem log entries that match the problem. Also, F11 displays the dates and times the problems were logged by the system.

   Was an entry that relates to the problem found?

   Note: If the WRKPRB function was not available answer NO.
   • Yes: Continue with the next step.
   • No: Go to Problems with noncritical resources. This ends the procedure.
2. Select the problem entry by moving the cursor to the problem entry option field and entering option 8 to work with the problem.

   Is Analyze Problem (option 1) available on the Work with Problem display?

   No: Perform the following:

   1. Return to the initial problem log display (F12).
   2. Select the problem entry by moving the cursor to the problem entry option field and selecting the option to display details.
   3. Select the function key to display possible causes.
      Note: If this function key is not available, use the customer reported symptom string for customer perceived information about this problem. Then, go to Using the product activity log.
   4. Use the list of possible causes as the FRU list and go to step 5.

   Yes: Run Analyze Problem (option 1) from the Work with Problem display.

   Notes:

   1. For SRCs starting with 6112 or 9337, use the SRC and go to the Reference codes topic.
   2. If the message on the display directs you to use SST (System Service Tools), go to COMIP01.

   Was the problem corrected by the analysis procedure?

   • No: Continue with the next step.
   • Yes: This ends the procedure.
3. Did problem analysis send you to another entry point in the service information?
   • No: Continue with the next step.
   • Yes: Go to the entry point indicated by problem analysis. This ends the procedure.
4. Was the problem isolated to a list of failing items?
   • Yes: Continue with the next step.
   • No: Go to Problems with noncritical resources. This ends the procedure.
5. Exchange the failing items one at a time until the problem is repaired.
   Notes:

   1. For failing items, see Using failing item codes, and symbolic FRUs, see Symbolic FRUs.
   2. When exchanging FRUs, go to Removing and replacing parts.

   Has the problem been resolved?

   • No: Contact your next level of support. This ends the procedure.
   • Yes: This ends the procedure.