Learn what you can do to ensure that hardware problems are reported even if your server is down.
The service processor is part of your platform hardware and monitors hardware attributes and conditions on your server. The service processor is controlled by server firmware and does not require an operating system to perform its tasks. For this reason, the service processor can report hardware problems on your server, even when the server is not available. This method of reporting problems is only available if your server is in its manufacturing default configuration. If you have i5/OS® installed, it is not necessary for you to set up the service processor to call service and support because this is handled by i5/OS. For more information, see Setting up IBM i5/OS to connect to service and support without an HMC.
You use the Advanced System Management Interface (ASMI) to set up problem reporting on the service processor. You can access the ASMI using your HMC, any PC on your network that has a Web browser installed on it, or an ASCII terminal. For more information about how to set up a connection to the ASMI, see Managing the Advanced System Management Interface (ASMI). For information about how to set up call-out on your service processor, see Task 12. Configure the service processor.
For information about the other tasks you can do with the service processor, see Managing your server using ASMI.