Learn about how electronic problem reporting allows you to either
automatically or manually notify the service and support organization about
any problems that might occur. The information reported can help the support
organization provide better service and support.
Your server can help you isolate the cause of most hardware and software
problems. If a problem occurs your server can communicate with your service
and support organization to help isolate the cause of the problem, if you
allow it. Depending on the problem, any one of the following actions can result:
- A fix can be sent to you, if one has already been identified.
- A hardware part can be sent to you for you to install, if appropriate.
- Your service and support organization can call you to gather more information
and help you perform further problem analysis.
- A service provider can be dispatched to your location.
Note: If
you are using the Integrated Virtualization Manager to
manage your server, check Service Focal Point for the Integrated Virtualization Manager to
see if you need to contact service and support.
For more information about using the service tools, refer to the following
information:
- To learn how Electronic Service Agent™ can help you maintain your system, see Electronic
Service Agent.
- To learn how Service Focal Point helps isolate problems that affect multiple
logical partitions, see Service Focal Point.
- To learn about the process of setting up the service tools, including Electronic
Service Agent and Service Focal Point, for example, see Setting up your
service environment.
- To learn about troubleshooting and reporting problems that are not reported
electronically, see Getting started with troubleshooting.
- To learn how to report problems to the service and support organization
when the automatic reporting process is not available, see Reporting problems.