Cannot perform IPL at a specified time (no SRC)

Use this procedure when you cannot perform an IBM® i IPL at a specified time (no SRC). To correct the IPL problem, perform this procedure until you determine the problem and can perform an IPL at a specified time.

About this task

DANGER
An electrical outlet that is not correctly wired could place hazardous voltage on the metal parts of the system or the devices that attach to the system. It is the responsibility of the customer to ensure that the outlet is correctly wired and grounded to prevent an electrical shock. (D004)

Procedure

  1. Verify the following:
    1. The power cable is plugged into the power outlet.
    2. That power is available at the customer's power outlet.
  2. Power on the system in normal mode. See Starting a system.

    Does the IPL complete successfully?

  3. Have all the units in the system become powered on that you expected to become powered on?
    • Yes: Continue with the next step.
    • No: Go to Beginning problem analysis and find the symptom that matches the problem. This ends the procedure.
  4. Verify the requested system IPL date and time by doing the following:
    1. On the command line, enter the Display System Value command: 
      DSPSYSVAL QIPLDATTIM
      Observe the system value parameters.
      Note: The system value parameters are the date and time the system operator requested a timed IPL.
      Figure 1. Display for QIPLDATTIM
      +------------------------------------------------------------------------------+
|Display System Value                                                          |
|System:  S0000000                                                             |
|System value . . . . . . . . . :  QIPLDATTIM                                  |
|                                                                              |
|Description  . . . . . . . . . :  Date and time to automatically IPL          |
|                                                                              |
|                                                                              |
|IPL date     . . . . . . . . . :  MM/DD/YY                                    |
|IPL time     . . . . . . . . . :  HH:MM:SS                                    |
+------------------------------------------------------------------------------+
    2. Verify the system date. On the command line, enter the Display System Value command: 
      DSPSYSVAL QDATE

      Check the system values for the date.

      Figure 2. Display for QDATE
      +------------------------------------------------------------------------------+
|Display System Value                                                          |
|System:  S0000000                                                             |
|System value . . . . . . . . . :  QDATE                                       |
|                                                                              |
|Description  . . . . . . . . . :  System date                                 |
|                                                                              |
|Date          . . . . . . . . . :  MM/DD/YY                                   |
+------------------------------------------------------------------------------+

      Does the operating system have the correct date?

      • Yes: Continue with this step.
      • No: Set the correct date by doing the following:
        1. On the command line, enter the Change System Value command (CHGSYSVAL QDATE VALUE('mmddyy')).
        2. Set the date by entering
          • mm=month
          • dd=day
          • yy=year
        3. Press Enter.
    3. Verify the system time. On the command line, enter the Display System Value command: DSPSYSVAL QTIME

      Check the system values for the time.

      Figure 3. Display for QTIME
      +------------------------------------------------------------------------------+
|Display System Value                                                          |
|System:  S0000000                                                             |
|System value . . . . . . . . . :  QTIME                                       |
|                                                                              |
|Description  . . . . . . . . . :  Time of day                                 |
|                                                                              |
|Time         . . . . . . . . . :  HH:MM:SS                                    |
+------------------------------------------------------------------------------+

      Does the operating system have the correct time?

      • Yes: Continue with this step.
      • No: Set the correct time by doing the following:
        1. On the command line, enter the Change System Value command (CHGSYSVAL QTIME VALUE('hhmmss')).
        2. Set the time by entering
          • hh=24 hour time clock
          • mm=minutes
          • ss=seconds
        3. Press Enter and then, continue with the next step.
  5. Verify that the system can perform an IPL at a specified time by doing the following:
    1. Set the IPL time to 5 minutes past the present time by entering the Change System Value command (CHGSYSVAL SYSVAL(QIPLDATTIM) VALUE('mmddyy hhmmss')) on the command line.
      • mm = month to power on
      • dd = day to power on
      • yy = year to power on
      • hh = hour to power on
      • mm = minute to power on
      • ss = second to power on
    2. Power off the system by entering the Power Down System Immediate command (PWRDWNSYS *IMMED) on the command line.
    3. Wait 5 minutes.

      Does the IPL start at the time you specified?

      • No: Continue with the next step.
      • Yes: This ends the procedure.
  6. Power on the system in normal mode. See Starting a system.

    Does the IPL complete successfully?

  7. Find an entry in the Service Action Log that matches the time, SRC, and/or resource that compares to the reported problem.
    1. On the command line, enter the Start System Service Tools command: 
      STRSST
      If you cannot get to SST, select DST. See Dedicated service tools (DST) for details.
      Note: Do not IPL the system or partition to get to DST.
    2. On the Start Service Tools Sign On display, type in a user ID with service authority and password.
    3. Select Start a Service Tool > Hardware Service Manager > Work with service action log.
    4. On the Select Timeframe display, change the From: Date and Time to a date and time prior to when the customer reported having the problem.
    5. Find an entry that matches one or more conditions of the problem:
      • SRC
      • Resource
      • Time
      • FRU list (choose Display the failing item information to display the FRU list).
    Notes:
    1. All entries in the service action log represent problems that require a service action. It may be necessary to handle any problem in the log even if it does not match the original problem symptom.
    2. The information displayed in the date and time fields are the time and date for the first occurrence of the specific system reference code (SRC) for the resource displayed during the time range selected.

    Did you find an entry in the Service Action Log?

    • No: Continue with the next step.
    • Yes: Go to step 9.
  8. Exchange the following parts one at a time.
    See the remove and replace procedures for your specific system. After exchanging each part, return to step 5 to verify that the system can perform an IPL at a specified time.
    Note: If you exchange the control panel or the system backplane, you must set the correct date and time by performing step 4.
    Attention: Before exchanging any part, power off the system. See Stopping a system.
    • System unit backplane (see symbolic FRU SYSBKPL)
    • System control panel
    • System control panel cable
    Did the IPL complete successfully after you exchanged all of the parts listed above?
    • No: Contact your next level of support. This ends the procedure.
    • Yes: Continue with the next step.
  9. Was the entry isolated (is there a Y in the Isolated column)?
    • No: Go to Reference codes and use the SRC indicated in the log. This ends the procedure.
    • Yes: Display the failing item information for the Service Action Log entry. Items at the top of the failing item list are more likely to fix the problem than items at the bottom of the list.
      Exchange the failing items one at a time until the problem is repaired. After exchanging each one of the items, verify that the item exchanged repaired the problem.
      Notes:
      1. For symbolic FRUs see Symbolic FRUs .
      2. When exchanging FRUs, refer to the remove and replace procedures for your specific system.
      3. After exchanging an item, go to Verifying the repair .

      After the problem has been resolved, close the log entry by selecting Close a NEW entry on the Service Actions Log Report display. This ends the procedure.