Identifying a service action by using sensor and event information for the 7063-CR1

You can use the sensor and event information from the system event log to determine a service action to perform for the 7063-CR1.

Procedure

If you have not done so already, complete Identifying a service action by using FQPSPxxxxxxx events and system event logs. Then, use the following table to determine the service action to perform.
Table 1. Sensor information, event description, and service action for the 7063-CR1
Sensor name (Sensor ID) Event description Service action
System Temp (0x01)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Upper Critical - going high
  • Upper Non-recoverable – going high
 Ensure that there are no air flow obstructions at the front or at the rear of the system. Ensure that the fans are operating properly.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Non-recoverable – going low
 No service action is required.
Peripheral Temp (0x02)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Upper Critical - going high
  • Upper Non-recoverable – going high
 Ensure that the room temperature meets the requirements that are specified for the system. Ensure that there are no air flow obstructions at the front or at the rear of the system.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Non-recoverable – going low
 No service action is required.
  • OCC Active 1 (0x08)
 Device Disabled Replace CPU 1. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • State Deasserted
  • Device Enabled
 No service action is required.
  • CPU1 Temp (0x0B)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Upper Critical - going high
  • Upper Non-recoverable – going high
 Ensure that there are no air flow obstructions at the front or at the rear of the system. Ensure that the fans are operating properly.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical - going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Non-recoverable – going low
 No service action is required.
  • CPU Func 1 (0x0C)
  • IERR
  • Transition to Non-recoverable
  • Predictive Failure
 Replace CPU 1. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • Thermal Trip
  • FRB1 BIST Failure
  • FRB2 Hang In POST Failure
  • FRB3 Processor Startup Initialization Failure
  • Configuration Error
  • SMBIOS Uncorrectable CPU Complex Error
  • Processor Disabled
  • Terminator Presence Detected
  • Processor Automatically Throttled
  • Machine Check Exception
  • Correctable Machine Check Error
  • State Deasserted
  • Device Disabled
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Processor Presence Detected
  • State Asserted
  • Device Enabled
  • Transition to OK
  • Transition to Non-Critical from OK
  • Transition to Non-Critical from More Severe
  • Monitor
  • Informational
 No service action is required.
  • P1M1-DIMMA Func (0x10)
  • P1M1-DIMMB Func (0x11)
  • P1M2-DIMMA Func (0x14)
  • P1M2-DIMMB Func (0x15)
  • Memory Device Disabled
  • Uncorrectable Memory Error
  • Memory Scrub Failed
  • State Deasserted
  • Device Disabled
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Correctable Memory Error
  • Parity
  • Correctable Memory Error Logging Limit Reached
  • Memory Automatically Throttled
  • Critical Over temperature
  • Presence Detected
  • Spare
  • State Asserted
  • Device Enabled
  • Transition to OK
  • Transition to Non-Critical from OK
  • Transition to Non-Critical from More Severe
  • Monitor
  • Informational
 No service action is required.
  • Transition to Non-recoverable
  • Predictive Failure
 If the sensor name is P1M1-DIMMA Func, replace P1M1-DIMMA. If the sensor name is P1M1-DIMMB Func, replace P1M1-DIMMB. And so on. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • P1M1-DIMMA Func (0x10)
  • P1M1-DIMMB Func (0x11)
  • P1M2-DIMMA Func (0x14)
  • P1M2-DIMMB Func (0x15)
 Configuration Error Complete the following steps:
  1. If the sensor name is P1M1-DIMMA Func, ensure that P1M1-DIMMA is seated properly. If the sensor name is P1M1-DIMMB Func, ensure that P1M1-DIMMB is seated properly. And so on.
  2. If you recently installed or replaced memory DIMMs, ensure that the DIMMs are plugged in the correct memory slots.
  3. If the sensor name is P1M1-DIMMA Func, replace P1M1-DIMMA. If the sensor name is P1M1-DIMMB Func, replace P1M1-DIMMB. And so on. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
Backplane Fault (0x34) State Deasserted No service action is required.
State Asserted Replace the system backplane. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
System Event (0x35) Undetermined system hardware failure Go to Collecting diagnostic data. Then, go to Contacting IBM service and support.
  • System Reconfigured
  • OEM System boot event
  • Entry added to auxiliary log
  • PEF Action
  • Timestamp Clock Sync
 No service action is required.
  • Membuf Func 1 (0x40)
  • Membuf Func 2 (0x41)
  • Membuf Func 3 (0x42)
  • Membuf Func 4 (0x43)
  • Configuration Error
  • Transition to Non-recoverable
  • Predictive Failure
 Replace the system backplane. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • Turbo Allowed (0x48)
  • TPM Required (0x49)
  • State Deasserted
  • State Asserted
 No service action is required.
  • SAS Temp (0x4A)
  • HDD Temp (0x4B)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Upper Critical - going high
  • Upper Non-recoverable – going high
 Ensure that the ambient temperature is within operating specifications. Ensure that there are no blockages to the air inlet and outlets. If blockages are found, remove them. Ensure that all of the fans are working properly by looking for serviceable events related to fans and resolving them.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Non-recoverable – going low
 No service action is required.
HDD Status (0x4C)
  • State Deasserted
  • State Asserted
 No service action is required.
MB_10G Temp (0x5A)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Upper Critical - going high
  • Upper Non-recoverable – going high
 Ensure that there are no air flow obstructions at the front or at the rear of the system. Ensure that the fans are operating properly.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Non-recoverable – going low
 No service action is required.
  • Mem Buf Temp 1 (0x5E)
  • Mem Buf Temp 2 (0x5F)
  • Mem Buf Temp 3 (0x60)
  • Mem Buf Temp 4 (0x61)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Upper Critical - going high
  • Upper Non-recoverable – going high
 Ensure that there are no air flow obstructions at the front or at the rear of the system. Ensure that the fans are operating properly.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Non-recoverable – going low
 No service action is required.
  • P1M1-DIMMA Temp (0x66)
  • P1M1-DIMMB Temp (0x67)
  • P1M2-DIMMA Temp (0x6A)
  • P1M2-DIMMB Temp (0x6B)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Upper Critical - going high
  • Upper Non-recoverable – going high
 Ensure that there are no air flow obstructions at the front or at the rear of the system. Ensure that the fans are operating properly.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Non-recoverable – going low
 No service action is required.
VBAT (0x9C)
  • Transition to Non-recoverable
  • Lower Non-recoverable – going low
 Replace the time-of-day battery. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Critical - going high
  • Upper Non-recoverable – going low
  • Upper Non-recoverable – going high
 No service action is required.
Total Power (0xA0)
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Critical - going high
  • Upper Non-recoverable – going low
  • Upper Non-recoverable – going high
 No service action is required.
  • CPU1 Power (0xA2)
  • PCIE CPU1 Pwr (0xA6)
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Critical - going high
  • Upper Non-recoverable – going low
  • Upper Non-recoverable – going high
 No service action required.
  • Freq Limit OT 1 (0xA8)
  • Mem Thrttl OT 1 (0xAA)
  • Freq Limit OT 2 (0xAC)
  • Mem Thrttl OT 2 (0xAE)
 Performance Met If Asserted is in the event description, no service action is required.

If Deasserted is in the event description, ensure that the ambient temperature is within operating specifications. Ensure that there are no blockages to the air inlet and outlets. If blockages are found, remove them. Ensure that all of the fans are working properly by looking for serviceable events related to fans and resolving them.

Performance Lags If Deasserted is in the event description, no service action is required.

If Asserted is in the event description, ensure that the ambient temperature is within operating specifications. Ensure that there are no blockages to the air inlet and outlets. If blockages are found, remove them. Ensure that all of the fans are working properly by looking for serviceable events related to fans and resolving them.
  • Freq Limit Pwr 1 (0xA9)
  • Freq Limit Pwr 2 (0xAD)
 Performance Met If Asserted is in the event description, no service action is required.

If Deasserted is in the event description, ensure that both power supplies are working properly. Search for serviceable events related to system power and voltage and resolve them. Ensure all fans are working properly by looking for serviceable events related to fans and resolving them.

Performance Lags If Deasserted is in the event description, no service action is required.

If Asserted is in the event description, ensure that both power supplies are working properly. Search for serviceable events related to system power and voltage and resolve them. Ensure all fans are working properly by looking for serviceable events related to fans and resolving them.

  • CPU Core Temp 1 (0xB0)
  • CPU Core Temp 2 (0xB1)
  • CPU Core Temp 3 (0xB2)
  • CPU Core Temp 4 (0xB3)
  • CPU Core Temp 5 (0xB4)
  • CPU Core Temp 6 (0xB5)
  • CPU Core Temp 7 (0xB6)
  • CPU Core Temp 8 (0xB7)
  • CPU Core Temp 9 (0xB8)
  • CPU Core Temp 10 (0xB9)
  • CPU Core Temp 11 (0xBA)
  • CPU Core Temp 12 (0xBB)
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Critical - going high
  • Upper Non-recoverable – going low
  • Upper Non-recoverable – going high
 No service action is required.
  • CPU Core Func 1 (0xC8)
  • CPU Core Func 2 (0xC9)
  • CPU Core Func 3 (0xCA)
  • CPU Core Func 4 (0xCB)
  • CPU Core Func 5 (0xCC)
  • CPU Core Func 6 (0xCD)
  • CPU Core Func 7 (0xCE)
  • CPU Core Func 8 (0xCF)
  • CPU Core Func 9 (0xD0)
  • CPU Core Func 10 (0xD1)
  • CPU Core Func 11 (0xD2)
  • CPU Core Func 12 (0xD3)
  • IERR
  • Transition to Non-recoverable
  • Predictive Failure
 Replace system processor CPU 1. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • FRB1 BIST Failure
  • FRB2 Hang In POST Failure
  • FRB3 Processor Startup Initialization Failure
  • Configuration Error
  • SMBIOS Uncorrectable CPU Complex Error
  • Processor Disabled
  • Terminator Presence Detected
  • Machine Check Exception
  • Correctable Machine Check Error
  • State Deasserted
  • Device Disabled
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
  • Thermal Trip
  • Processor Automatically Throttled
  • Processor Presence Detected
  • State Asserted
  • Device Enabled
  • Transition to OK
  • Transition to Non-Critical from OK
  • Transition to Non-Critical from More Severe
  • Monitor
  • Informational
 No service action is required.
Chassis Intru (0xE2)
  • Drive Bay intrusion
  • I/O Card area intrusion
  • Processor area intrusion
  • System unplugged from LAN
  • Unauthorized dock
  • FAN area intrusion
 No service action is required.
General Chassis intrusion Ensure that the top cover is properly installed on the system. See Installing the service access cover on an 7063-CR1 system.
  • FAN1 (0xE3)
  • FAN2 (0xE4)
  • FAN3 (0xE5)
  • FAN4 (0xE6)
  • FAN5 (0xE7)
  • FAN6 (0xE8)
  • FAN7 (0xE9)
  • FAN8 (0xEA)
  • Transition to Critical from Less Severe
  • Transition to Non-recoverable from Less Severe
  • Transition to Critical from Non-recoverable
 If the sensor name is FAN1, replace Fan 1. If the sensor name is FAN2, replace Fan 2. And so on. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • Lower Non-critical – going low
  • Lower Non-critical – going high
  • Lower Critical – going low
  • Lower Critical – going high
  • Lower Non-recoverable – going low
  • Lower Non-recoverable – going high
  • Upper Non-critical – going low
  • Upper Non-critical – going high
  • Upper Critical - going low
  • Upper Critical - going high
  • Upper Non-recoverable – going low
  • Upper Non-recoverable – going high
  • Device Inserted/Device Present
 No service action is required.
  • Device Removed/Device Absent
  • Transition to degraded
  • Install error
  • Redundancy lost
  • Non-redundant insufficient resources
 Ensure that all fans are seated securely. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • PS1 Status (0xF3)
  • PS2 Status (0xF4)
  • Predictive Failure
  • Power Supply Input Out of Range But Present
 If the sensor name is PS1 Status, replace PSU 1. If the sensor name is PS2 Status, replace PSU 2. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
Power Supply Failure Detected An assert event immediately followed by a deassert event indicates that a power cycle of the system occurred. No service action is required. If there is no deassert event immediately following the assert event, replace the power supply. If the sensor name is PS1 Status, replace PSU 1. If the sensor name is PS2 Status, replace PSU 2. Go to 7063-CR1 locations to identify the physical location and removal and replacement procedure.
  • Power Supply Input Lost or AC DC
  • Power Supply Input Lost Or Out Of Range
  • Ensure that ac power is supplied to the rack.
  • Ensure that the system power cords are plugged tightly into both the power supply and the rack power distribution unit (PDU) for both system power supplies.
  • State Deasserted
  • State Asserted
  • Presence Detected
 No service action is required.
Watchdog (0xFF)
  • Timer Expired
  • Reserved1
  • Reserved2
  • Reserved3
  • Reserved4
 No service action is required.
  • Hard Reset
  • Power Down
  • Power Cycle
  • Timer Interrupt
 Search for serviceable SEL events that have a time stamp close to the time stamp of this SEL event. If you found a serviceable SEL event, perform the service action that is indicated in this table for the SEL event. If you cannot boot the system to the Petitboot menu, go to Resolving a system firmware boot failure.