Contacting IBM service and support for IBM Data Engine for Hadoop and Spark

If you need service assistance with IBM® Data Engine for Hadoop and Spark, contact IBM service and support by telephone or through the IBM Support Portal.

Customers in the United States, United States territories, or Canada can place a hardware service request online. To place a hardware service request online, go to the IBM Support Portal and click the link to open a new Electronic Service Call (ESC+) service request. You need an IBM ID to open an ESC+ service request.

For up-to-date telephone contact information, go to the Directory of worldwide contacts website.
Type of problem Call
  • Advice
  • Migrating
  • "How to"
  • Operating
  • Configuring
  • Ordering
  • Performance
  • General information
  • 1-800-IBM-CALL (1–800–426–2255)
  • 1-800-IBM-4YOU (1–800–426–4968)
  • Fix information
  • Operating system problem
  • IBM application program
  • Loop, hang, or message
  • IBM system hardware broken
  • Hardware reference code
  • IBM input/output (I/O) problem
  • Upgrade
1-800-IBM-SERV (1–800–426–7378)

Last updated: Mon, July 25, 2016