Help error: Unable to get resource file

When you view a topic in the IBM® Planning Analytics Workspace integrated help system, you might see an error message:Unable to get resource file - https://www.ibm.com/support/knowledgecenter/SSD29G_2.0.0/com.ibm.swg.ba.cognos.tm1_prism_gs.2.0.0.doc/filename.

About this task

If this message appears, there may be a problem with the Knowledge Center.

Procedure

Try one of the following solutions:

Wait a few minutes and then try selecting the topic again.
Copy and paste the URL in the error message into your browser.