Problem Analysis

This chapter describes the information that will help you analyze problems with Personal Communications, and ways to report a problem to IBM. For detailed information about contacting IBM, refer to Quick Beginnings.

For information about Personal Communications and support, refer to the following Web sites:
  • The IBM Software home page provides access to general product information, and download services. To view this page, go to the following Internet address:

    http://www.ibm.com/software/network/pcomm

    https://www.hcltech.com/software

  • The IBM Personal Communications support page provides links to code fixes, tips, newsgroups, support options, and services. To view this page or to submit a software defect report, go to the following Internet address:

    http://www.ibm.com/software/network/pcomm/support

    https://hclpnpsupport.hcltech.com/csm

Personal Communications provides several utilities to help you with problem analysis. They can be invoked by selecting their icons from the Programs → IBM Personal Communications → Administrative and PD Aids subfolder on the Windows Start menu.

The following sections describe these utilities and how to use them.

Parent topic: General Information