Internet Service

The Internet Service utility enables you to send the diagnostic data output file generated by the Information Bundler to an FTP server. This utility will not work unless TCP/IP is configured and you have a direct connection to the internet. To use Internet Service, do the following:
  1. Double-click the Internet Service icon located in the Personal Communications program group; or, from an active session, click Actions → Launch → Internet Service.

    The Internet Service window contains four data fields that must have valid values before you can submit your problem report.

  2. If IBM Service directs you to add an FTP address, type it in the FTP Address field. The default server is indicated by the (Default) prefix.
  3. Type your e-mail address in the field provided.
  4. In the Problem Determination Filename field, type the file name and path of the Information Bundler output file. This file is usually located in the Personal Communications application data directory specified during installation. You can also browse to the file by clicking the ... button.
  5. In the PMR Number field, type the data file name, including the PMR number that you received from IBM Service. The format of the data file name is xxxxx.bbb.ccc.yyy.yyy, where the variables are as follows:
    • xxxxx is the PMR number
    • bbb is the Branch Office (if known)
    • ccc is the IBM Country Code
    • yyy.yyy is a short description for the file type, such as exe, exe.Z, zip, tar.Z, or restore.Z
    Refer to the following file name examples:

    99999.999.000.exe
    88888.777.764.zip
    11111.222.760.tar.Z

  6. Click Transmit to submit your problem determination information.
Parent topic: Problem Analysis