Adding users

As a Tenant administrator, you can give users access to Order Hub.

Before you begin

  1. Ensure that the user that you want to add has an IBMid account. To create an account, see Register for an IBMid.
  2. Ensure that a custom user group exists with permission to access Order Hub. For more information, see Defining resource permissions for Order Hub.

Procedure

Complete the following steps to give a user access to Order Hub.

  1. Log in to Order Hub.
  2. Go to Settings > User roles.
  3. Click Add user.
  4. Specify the IBMid, first name, and last name of the user that you want to add.
  5. Assign roles to the user by selecting one or both of the following roles:
    Fulfillment Manager (view only)
    User is responsible for viewing order fulfillment task details only. User cannot perform order fulfillment tasks. Note: This role is available only in tenants with Sterling Intelligent Promising (SIP), Inventory Visibility (IV), or IBM Sterling Fulfillment Optimizer (SFO).
    Fulfillment Manager
    User is responsible for performing order fulfillment tasks such as monitoring nodes, orders, inventory, and shipments.
    Tenant Administrator
    User is responsible for performing tenant administration tasks such as configuring system settings, managing customizations, and managing users. Tenant Administrators get access to the Configurations, Customizations, and User roles menu options.

    Next-generation platformTroubleshooting: The OMS User ID column displays the User ID (defined in Application Manager) that is associated with the user's Order Hub login. This column can help troubleshoot issues if a user cannot see any menu items in Order Hub. For more information, see User does not see menu items in Order Hub.

  6. Configure the user in Applications Manager.
    1. Log in to the Applications Manager.
      For more information, see Starting the Applications Manager.
    2. Select Applications > Applications Platform.
    3. Open Security > Users.
    4. Search for the user and ensure that the user exists. If the user does not exist, see Creating a user.
      Also, ensure that the IBMid exists in the users' Contact Address section in the E-mail field.
      User details must include the IBMid in the Email field.
      Note: Multiple users cannot have the same IBMid in the E-mail field. Each unique User ID must have a unique email address.
    5. Under the Group subscriptions section, select the user group where you want to add the user. Ensure that you select a user group with Order Hub permissions.
      The Order Hub permissions provides access to view the Order Hub user interface pages.
    6. Move the user group to the Subscribed section.
    7. Ensure that the user is also subscribed to user groups that provide API access.
      Order Hub calls Sterling™ Order Management SystemAPIs and you need API access to complete any actions in the user interface. If you do not know which user groups provide API access, contact your administrator.
      Note:

      The user groups that provide API access must include the Order Hub related APIs getSBAWorkspaceList and manageSBAWorkspace, and the Order Hub related services SBANodeMetrics and SBAManageOrgAlertData.