Multiple service lines on a single work order

You can have multiple service lines on a single work order. Each service line on the sales order is represented as a work order service line.

For example, consider a case where a customer orders a TV, receiver, speakers and installation for each one of the products modeled as separate service lines. If the customer requires everything to be installed together during a single visit, all the three installations can be included on one work order. A single appointment to install all three services is taken. In this case only a resource pool that can provide all three services is considered when taking appointments. Therefore if the customer needs to change the appointment dates later, only a single modification is required.

A service work order with multiple service lines takes on the highest service level based on the service types associated to the service items. Furthermore, service items with the same item group code as the work order are considered for service level determination. For example, if a provided service work order contains a provided service item with a ‘Low’ service level and a delivery service item with a ‘High’ service level, the service level on the work order is ‘Low’. The service level is recomputed every time a service line is added or removed.