Shutdown, suspend, or resume an agent or integration server instance

You can shutdown, suspend, or resume one or more agent or integration server instances.

About this task

Actively running agents and integration servers can be shutdown, suspended, or resumed from the Live Agent or Integration Servers Screen.

Note: The suspend and resume actions are not supported for the health monitor or any of its sub-services.

To shutdown, suspend, or resume an agent or integration server:

Procedure

  1. From the System Management Console Screen select Tools > View Live Agents or Integration Servers. The Live Agent or Integration Servers Screen displays.
  2. Locate the agent or integration server and click the button for the action you want to perform (shutdown, suspend, or resume). You can select multiple agents, integration servers or a combination of both to perform an action for more than one agent or integration server.