Finding the servicing location

There are several ways that a servicing location is found.

The servicing location is determined based on:

  • Sourcing rules if the sourcing rules are set up
  • The resource pool serving the service region if sourcing rules are not setup

When determining the node based on resource pool setup, Sterling Order Management System searches for all the resource pool's that service the region. All the nodes associated with available resource pools are considered for sourcing the service.

Sterling Order Management System ensures that the node selected has the capacity available for servicing the service request.