Archived what's new in in 2025

To meet your business needs, the Sterling™ Order Management System - Self Service introduced important new features and enhancements last year.

August 2025

Enhanced firewall policy
You can now create firewall rules using domain names with TCP or TLS protocols, including support for SFTP over port 22. This enhancement makes it easier to connect to cloud services like Azure SFTP that use dynamic IPs and automatically handles DNS resolution for reliable connectivity. For more information about firewall policies, see Managing firewall policies.

July 2025

Next-generation platformNew Self Service AI agents

This release introduces a powerful suite of IBM® watsonx™-powered AI agents. The AI agents deliver proactive support with real-time insights to administrators. Using advanced natural language processing, these agents interpret prompts and queries to run tasks, making it easier to monitor and manage systems and perform analytics in SaaS environments.

To learn more about the Self Service AI agent capabilities, see Self Service AI Agents.

Access and explore the Self Service AI agents in a free private preview program. As a program participant you get early access to unreleased IBM features, share your insights, and partner with us to shape the future of AI agent-powered support. To participate in the private preview program, see IBM Sterling Order Management AI Agent private preview.

Note: The private preview is designed for IBM Sterling Order Management System SaaS customers today, with plans to extend support to on-premises environments in the future.
Enhanced Self Service for Sterling Order Management System alerts
You can now create or update the Sterling Order Management System functional alerts from Self Service. For more information, see OMS alerts.

March 2025

Enhanced the Sterling Order Management System to provide new OpenID Connect (OIDC) provider - Microsoft Entra

IBM Sterling Order Management System now provides support for OpenID Connect (OIDC) provider Microsoft with the Microsoft Entra products.

February 2025

Support to activate logs replication to OpenSearch
The users with non-production developer and organization administrator roles can enable pushing the application logs to OpenSearch in non-production environments. For production environments, the log replication is always enabled. The log replication feature helps you to view and search log statements that are generated by customization and deployed on an environment, without having to export logs.

For more information, see Activating logs replication to OpenSearch.

January 2025

Embed Sterling Call Center in an iframe
You can now embed the Sterling Call Center next-generation application in an external application by using an iframe if the Sterling Call Center application and the external application use the same OpenID Connect (OIDC) provider. For more information, see Embed Sterling Call Center next-generation in an iframe.