Service request details screen

You can view the service request details in this screen.

Table 1. Service request details screen, service request
View Icons	Description
Work Orders	View Work Order - This icon takes you to the Work Order Details screen where you can view the related work order associated with this service request.
Instructions	Instructions - This icon lets you view the Service Request Instructions Screen screen where you can add, modify the instructions for the service request.
Address	More Addresses - This icon takes you to the More Service Request Addresses Screen screen where you can add or modify address.
Shipment Data Types	Service Request Dates - This icon takes you to the Service Request Dates Screen screen to view the requested, expected and actual date type for the given request.
Chained Orders	Related Orders - This icon lets you view the Viewing an Order Line's Chained Order Lines screen. For example you can view the Return Orders created from the order console by clicking this icon.
Additional Attributes	Additional Attributes - This icon takes you to the Service Request Additional Attributes Screen screen where you can specify additional attributes for fulfillment.
Actions
Cancel	Select this action to cancel the service request. It pops up a Modification Reason Screen screen where you should enter the reason and code before cancelling the service request.
Fields
Order Number	The unique identifier of the order. Click this link to view the order details.
Item ID	The service item's ID.
Description	The description of the service.
Appointment	The date and time of the service.
Line Number	The line number of the service.
UOM	The units of measure in which the service is calculated.
Ship Node	The node from which this service is carried out.
Status	The status of the service request. Click this link to view the Service Request Status Breakup Screen screen.
Line Quantity	The quantity used to measure the service. If the request is not associated with a product line, you can edit the quantity by entering a new value and clicking Save.
Document Type	The document type associated with the service request.

Table 2. Charges and taxes
Fields	Descripton
All the fields are tabulated against the overall, open and invoiced prices.
Extended Price	The total of quantity multiplied by unit price.
Option Price	The price of any additional options associated with the item ordered.
Discount	The discount price applied to the associated line. Click the hyperlink to view the Overall Service Request Charges Screen, Remaining Service Request Charges Screen and Invoiced Service Request Charges Screen.
Charges	The total charges applied the associated line. Click the hyperlink to view the Overall Service Request Charges Screen, Remaining Service Request Charges Screen and Invoiced Service Request Charges Screen.
Tax	The total taxes applied to the order line. Click the hyperlink to view the Overall Service Request Taxes Screen, Remaining Service Request Taxes Screen and Invoiced Service Request Taxes Screen.
Totals	The total amount of the associated line after any charges and taxes have been applied.

Table 3. Options
Fields	Description
The Options table displays only when a provided service has any optional services available, such as clean up or old appliance removal. If the request is not associated with a product line, you can add or remove options using the checkboxes, and clicking Save.
Option ID	The option's ID
Description	The option's description.
Quantity	The quantity of the option.
Price	The option's price.

For more information about the shipping address screen, see Table 2.

Table 4. Service request details screen, associated order lines
Action	Description
View Details	This action takes you to the Order Line Detail Screen screen where you can view the associated order line details.
Fields
Line Number	The item's line number. Click this link to view the order details.
Item ID	The order line item's ID.
PC	The item classification such as first quality, second quality, or finished good. Orders are placed for a particular classification.
UOM	The order line item's unit of measure.
Description	The order line item's description.
Line Quantity	The quantity of the line item ordered.
Total Amount	The order line item's total amount.
Status	The current status for that part of the order line.

For a request that is not associated with a product line, this panel does not contain any lines.