Rich-client platform (RCP)-based alert screens

This topic explains how to manage alerts using the Rich Client Platform-based Alert screens.

Alerts are sent to predetermined queues that can be assigned to a specific user within that queue. Queues are used to direct specific types of alerts to a specific group of users. Users who belong to a queue can view and close alerts.

You can also use queues to prioritize alerts. You can assign an alert to a queue of higher priority.

Alert consolidation

You can consolidate alerts based on the day or hour of the alert's occurrence.

When the Sterling™ Order Management System agent framework creates exceptions, they are consolidated by Date, ErrorCode, and so forth. The inbox references for such agent exceptions are these aggregation parameters. These alerts are different than the ones created by the raiseEvent API since one alert can correspond to more than one actual data record. In this case, a context reference such as order number is not applicable.