Alerts search by queue user screen
This screen allows you to search for alerts by queue user. Clicking the search button takes you to the Alert List for Search by Queue User and Reference screen.
Do not use spaces before or after any text you enter in the search fields, as this may result in inconsistent or inaccurate results.
| Fields | Description |
| Alert ID | Enter the identification number of the alert you are searching for, if applicable. |
| Alert Type | Enter the type of alerts you are searching for, if applicable. |
| Queue | Enter the queue that the alerts you are searching for are in, if applicable. |
| Assigned to User | Enter the user ID of the user the alerts you are searching for belong to, if applicable. |
| Last Raised On Date | Enter the date and time ranges to search. |
| Raised Count | Enter the number of times the alert has been raised. This field is more appropriate for consolidated alerts. |
| Only Subscribed Queues | Select this if you only want to search for alerts in the queues you are subscribed to, if applicable. |
| Only Unassigned Alerts | Select this if you only want to search for alerts that have not been assigned yet, if applicable. |
| Alert drop-down | Select one of the following options: Open Alerts - to search for alerts that have not been closed yet. Closed Alerts - to search for alerts that are no longer open. All - to search for both unresolved and closed alerts, if applicable. |
| Max Records | Enter the maximum number of alerts you want returned from your search. |