Frequently asked questions (FAQs)

Find answers to frequently asked questions for migrating to the Sterling™ Order Management System SaaS platform.

I am using an earlier version of Sterling Order Management System on-premises. Can I directly migrate to Sterling Order Management System SaaS platform?
  • No. First upgrade to the latest 10.x version to get the new features or enhancements so that the on-premises capabilities match with the SaaS capabilities. After your upgrade is successful, start the migration process.
How do I import transactional data from on-premises to a cloud environment?
  • To import order and shipment-related data from on-premises to a cloud environment, use APIs such as importOrder, importShipment, and so on. You can also use the restoreOrder API. However, System Integrators or Business Partners decide the approach to take to move the data to a cloud environment. For more information about APIs and its functionality, see Javadoc.
Can I directly export the configuration data from on-premises to a cloud environment?
  • Do not export the configuration data directly to a cloud environment as it might prone to errors and import inconsistent data to the cloud environment. The imported data cannot be reverted to the initial state in your database. Ensure that you follow these steps to migrate your configuration data.
    • Use the configuration deployment tool (CDT) to transform the configuration data to your local developer toolkit (DTK).
    • Verify that your configuration data is transformed correctly and the functional or regression test cases are passed in your local DTK.
    • Use the CDT tool to export your configuration data from your local DTK.
    • Import the exported CDT to the target cloud environment.
Can I continue to use IBM® Sterling Global Inventory Visibility?
  • You need approval from the offering team. Contact technical sales to initiate a conversation on retaining Global Inventory Visibility even before your environments are provisioned.
When I migrate from on-premises to a cloud version, can I retain the legacy IBM Sterling Store Engagement and IBM Sterling Call Center applications?
  • No. After you migrate to the Sterling Order Management System SaaS platform, you must use the IBM Sterling Store Engagement and IBM Sterling Call Center next-generation applications.
I have 100+ agent or integration servers in the on-premises instance today. Can I move all these servers as-is to cloud OMoC?
  • No. Your cloud OMoC entitlement defines the cumulative number of servers that can be supported. For more information, see the service description document.
Can I run SQL queries within the codebase when I migrate to the Sterling Order Management System SaaS platform?
  • No. SQL queries are not supported. Instead, use APIs to achieve your functionality.
I use SQL Developer or similar tools for viewing, querying, and running SQL queries. Is the same tool supported?
  • No. The Sterling Order Management System SaaS platform provides the DB Query tool in IBM Sterling Self Service - Order Management that you need to use for querying.
    Note: The create, review, update, and delete (CRUD) operations are not supported in the Sterling Order Management System SaaS platform. The DB Query tool is limited to run only select queries and generate reports.
Can I directly connect external applications such as Business Intelligence tools or monitoring applications with Sterling Order Management System?
No, you cannot connect any other applications or tools directly with Sterling Order Management System. You can use the provided features within Sterling Order Management System to extract data as needed.