Order policies

This rule is addressed when a customer brings up an item that either does not scan correctly or is not identifiable in the product catalog. In such cases, an associate decides that it is worth scanning this item into the transaction as a “not on file” item.

Standard operating procedure at the store mandates a manager approval for adding such ‘not on file’ items.

Transaction gets flagged by the override rules as needing manager approval. Manager can approve or disapprove the sale of such item. Once a manager approves the sales of the “not on file” item, the order line with that item must have the new ItemNotExist flag that is set to "Y". This new ItemNotExist flag override the item validation logic during the changeOrder call to add the order line.

For example, a company might have a “price match” policy, and an employee might manually enter a price that matches a competitor’s price. Standard operating procedure at the store mandates a manager approval for price matches. Transaction gets flagged by the override rules as needing manager approval.

This rule is addressed when a customer’s order total becomes negative (For example, extreme coupon).

For example, there might be some loophole in a store’s coupon policy that allows a certain coupon to cause the order total to become negative. Standard operating procedure at the store mandates a manager approval for such negative totals. Transaction gets flagged by the override rules as needing manager approval.

This rule is addressed when a customer wants to buy a certain quantity of an item, but the quantity exceeds the customer purchase limit for the item. For example, a store might limit sales of a particular item to 5 per customer, but a customer might want to buy 6 or more.

Standard operating procedure at the store mandates a manager approval for the quantity above the limit. Transaction gets flagged by the override rules as needing manager approval.

This rule is addressed when a line total in a customer’s order becomes negative (For example, extreme coupon). For example, there might be some loophole in a store’s coupon policy that allows a certain coupon to cause the line total to become negative.

Standard operating procedure at the store mandates a manager approval for such negative totals. Transaction gets flagged by the override rules as needing manager approval.