Configuring return rules

You can configure return rules in Sterling Business Center.


  1. Navigate to the Return Rules screen. To navigate to the Returns Rules screen, perform the following steps:
    1. Log in to Sterling Business Center as an Enterprise Administrator. The Business Center home page opens.
    2. From the Organization menu, select the organization for which you want to apply the rules.
    3. Click System Setup. The System Setup home page opens.
    4. Expand the Store Administration menu.
    5. Expand the Returns menu and click Return Rules. The Returns Rules page opens.
  2. Select the Allow blind return of product check box to allow a store associate to accept and process blind returns in-store.
  3. Select the Display reshipped items during return entry by default check box to display products that were reshipped to a customer when the store associate creates a return order.
  4. In the Default Exchange Type field, enter a value. By default, the value is REGULAR. This specifies what your enterprise defaults to as the exchange type
    • The exchange type can be set to REGULAR, ADVANCED, or PREPAID. Based on the exchange type selected, payment processing behavior of the Sterling Store Engagement application varies. For more information, refer the IBM Sterling Order Management: Javadoc for the requestCollection API. If return orders are created for scenarios, where customers are always carrying the return products in-hand, and the return order is being processed in the store, it is recommended to set default Exchange Type as "ADVANCED". This will enable payment processing of exchange orders immediately.
  5. In the Return policy override note type field, enter a value. By default, the value is YCD_OVERRIDE_RETURN_POLICY.
    • When a store associate selects the override reason in the application, the override reason is saved against the value of the rule.
  6. Click Save.