Reassigning pending shipments from the Shipments page

You can reassign pending shipments from the Shipments search results page.

The Shipments search results page displays shipments that match your search criteria. You can scan the status of all the available shipments and select the pending shipments to reassign. You can reassign pending shipments that are part of an order where the order status is on or after the Released status and before the Shipped status. For more information about statuses, see Order fulfillment: statuses.

Procedure

  1. Click Shipments > Outbound in the menu.
  2. Search for a shipment.

    Ensure that the Document type field is Sales order and the Search for field is Shipment. You can only reassign shipments for Sales order shipments. For more information about searching for outbound shipments, see Searching for outbound shipments.

  3. Select the checkbox next to the shipments that you want to reassign and click Reassign pending shipments.
    The Reassign pending shipments page displays the list of pending shipments in the selected nodes. Details such as the shipment and order ID, number of items in the shipment, delivery method, expected ship date, and customer name are also displayed.
  4. Determine the method that you want to use to reassign.
    Option Description
    Reassign automatically The system chooses the best node available and reassigns the pending records.
    Reassign manually You choose a node and manually reassign the pending records to the node. If you selected multiple records, you are reassigning all selected records to this node.
    1. Click Select node.
    2. Select the node that you want to reassign the pending shipments or releases to.
    3. Click OK to confirm the node selection.
      Note: To see all nodes across all enterprises, clear the Enterprise field.
    Apply backorder After the records are successfully reassigned, items that are included in the records are set as backordered at the original node until a configured time. The default configured time is 12:00 AM in the node's local time. New orders that include any backordered items will not be assigned to the original node during this time. For more information about configuring the time, see the Back ordered inventory rules section.

    Use this option when inventory or resources are unavailable at the original node. For example, an outage or natural calamity.

    Do not apply backorder Items are not set as backordered and the original node continues to function without change.

    Use this option for scenarios where inventory is available and the node can continue fulfilling orders. For example, an item is pending pick up at node1 but the customer now wants to change to pick up at node2.
  5. Click Reassign.

Results

The original shipment is canceled. The associated order lines are reassigned to other available nodes. The order repeats the schedule and release process, and a new shipment is created. It might take a few minutes for the system to complete the reassignment. You can check the Orders page to verify that the shipments are reassigned.

If any of the shipment lines that you selected are already in the Shipped status, they are not reassigned. An error message is displayed giving the details for the failure to reassign.